Gian Rodriguez
Coatesville,PA
Summary
Seasoned professional with over 10 years in high-pressure retail environments, recognized for surpassing sales quotas. Strong commitment to customer satisfaction through attentive service and timely follow-up. Proficient in Spanish, enhancing interactions with a broad customer base.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Del Toyota
Thorndale, PA
01.2025 - 07.2025
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Commercial Sales Manager
1-800-GOT-JUNK?
King of Prussia, PA
05.2024 - 11.2024
- Maximize territory growth by developing meaningful customer relationships that yield account value
- Accountable for the full sales cycle with local commercial businesses (prospects and clients) - welcome calls, follow-up calls, A/R support, estimate management
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understanding commercial customer needs and requirements
- Understand and help drive franchise profitability by building high-value customer relationships
Sales Consultant
Jeff D'ambrosio Auto Group
Downingtown, PA
04.2023 - 05.2024
- Engage with customers, understand their needs, and guide them through the car buying process.
- Present and negotiate pricing options, financing terms, and trade-in offers to ensure customer satisfaction and achieve sales goals.
- Build and maintain relationships with customers to encourage repeat business and referrals.
Business Development Representative
COLONIAL HYUNDAI OF DOWNINGTOWN
Downingtown, PA
01.2021 - 04.2023
- Answering incoming phone calls and online enquiries
- Logging customer details and comments in our system
- Scheduling appointments and following up with any 'no show' customers
- Prompt response to all daily inbound customer leads inquiries
- Excellent communication skills (Emails, phone and text)
Education
High School Diploma -
Miami Springs Senior High School
05.2008
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales development
- Customer retention
- Client service
- Negotiation tactics
- Upselling and cross selling
- Objection handling
Certification
Driver's License, Non-CDL Class C
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Keyqualifications
- Over 10 years of extensive experience in a fast-paced retail environment.
- Consistent in achieving store sales quotas over my entire employment span.
- Passionate about great customer service through listening, a positive attitude, and prompt follow-up.
- Bilingual in speaking and writing in Spanish.
Awards
Customer Service of Excellence, 02/01/20, Awarded for demonstrating excellent customer service by my management team.
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Del Toyota
01.2025 - 07.2025
Commercial Sales Manager
1-800-GOT-JUNK?
05.2024 - 11.2024
Sales Consultant
Jeff D'ambrosio Auto Group
04.2023 - 05.2024
Business Development Representative
COLONIAL HYUNDAI OF DOWNINGTOWN
01.2021 - 04.2023
High School Diploma -
Miami Springs Senior High School