Giana DaGraca
Providence,RI
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help new employees excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with training technology and methodologies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Trainer
Chipotle Grill
08.2019 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Established and maintained productive staff relationships for positive working environments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Trained other employees in customer service, food safety, and performance requirements.
Sales Associate
Old Navy
11.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Summer Camp Counselor Volunteer
Boys And Girls Club Of Providence
06.2018 - 08.2018
- Led groups of children safely through variety of camp activities.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Supported children by actively listening and offering encouragement.
- Worked with children of varying age, interest, skill, and developmental levels.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Participated in camper registration and check-in processes to collect all necessary camp information and paperwork.
- Administered first aid quickly to provide health and safety to campers.
- Collaborated with other recreation staff in developing new recreational activities.
- Provided feedback and guidance to program participants regarding progress and development.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Bachelor of Arts - Political Science, Justice Studies, Sociology
Rhode Island College
Providence, RI05.2024
High School Diploma -
Village Green Virtual
Providence, RI05.2020
Skills
- Learning Strategies
- Planning and Coordination
- Training Initiatives
- Group and Individual Instruction
- Materials Organization
- Trainer Mentoring
- Customer Experience
- First Aid
- Safe Food Handling Practices
- Time Management
- Verbal and Written Communication
- Company Standards
- Food Preparation and Safety
Certification
- ServSafe Food Safety Certified
- CPR & First Aid Certified
Timeline
Certified Trainer
Chipotle Grill
08.2019 - Current
Sales Associate
Old Navy
11.2018 - 08.2019
Summer Camp Counselor Volunteer
Boys And Girls Club Of Providence
06.2018 - 08.2018
Bachelor of Arts - Political Science, Justice Studies, Sociology
Rhode Island College
High School Diploma -
Village Green Virtual
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