Giana Isabell

• Managed a successful lease-up, increasing occupancy to 95% through applicant follow-up, efficient move-ins, and organized documentation.
• Coordinated maintenance requests and vendor scheduling, ensuring accurate work order processing and an average 4-day unit turnaround.
• Reviewed and approved invoices, maintained property records, and supported daily operations with strong communication and attention to detail.

• Prepared reports on service performance metrics and key indicators for management review.

• Supported the Community Manager in daily operations, ensuring compliance with affordable housing regulations, Fair Housing laws, and local/state/federal guidelines.
• Handled resident certifications, leasing activities, rent collection, and vendor coordination while maintaining accurate records in property management systems.
• Delivered exceptional resident service by resolving concerns, coordinating maintenance, and promoting a positive, professional community environment.

• Provided administrative and operational support to Portfolio Managers and HOA Boards, including preparing meeting materials, managing documents, and tracking compliance issues.
• Coordinated maintenance requests and vendor work orders, ensuring timely follow-up and accurate documentation using industry platforms like Yardi and AVID.
• Delivered professional communication to homeowners and vendors, supported smooth leadership transitions, and maintained organized records to ensure efficient association management.

• Strong knowledge of LIHTC and subsidized housing programs; ensured compliance with Fair Housing and Landlord-Tenant laws.
• Improved communication and tenant satisfaction by implementing digital tools, streamlining rent collection, and addressing maintenance issues promptly.
• Trained new staff on company systems and best practices, and collaborated with legal teams to manage evictions while following proper protocols and documentation.

• Streamlined office supply purchasing, saving $1,500 annually by introducing a cost-effective wholesale supplier.
• Managed invoicing, expense tracking, and timely payments using QuickBooks to support smooth financial operations.
• Coordinated staff schedules, client appointments, and handled correspondence to ensure efficient office communication and daily workflow.