Sengsavanh Sihalath
St. Petersburg,FL
Summary
Attentive and welcoming server with over four years of experience in busy restaurants and establishments. Adept at delivering first-class service and enhancing the positive reputation of dining venues. Dedicated to maintaining restaurant and food safety standards. A hardworking employee with high energy in hospitality, skilled in customer service, multitasking, and time management. Committed to providing every customer with a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Leasing and Marketing Manager
MS Professional Real Estate
Vientiane , Laos
2016.01 - Current
- Family Owner have leasing apartments and houses in Lao
- Kept records for production, inventory, income, and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
General Marketing
JDB Bank
Vientiane , Laos
2017.08 - 2018.12
- Developed social media marketing strategies to help brand company and increase sales.
- Answered customer inquiries and provided accurate information regarding products and services.
Server/Manager
Cajun Deli
Shakopee , MN
2021.01 - 2022.03
- Served and took orders from customers accurately and in a timely manner.
- Organized and checked stocks of food.
- Monitored dining room for cleanliness and proper set-up at all times.
Server/Catering Manager
Ruean Thai
Osseo , MN
2019.01 - 2021.01
- Took orders to go and dine-in from customers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created the price for catering orders and calculated how many trays will fit in an event.
Server Assistant
Khâluna
Minneapolis , MN
2022.03 - 2023.04
- Participated in weekly meetings with the management team to discuss operational goals.
- Delivered exceptional customer service through friendly interactions with guests.
- Helped management and kitchen staff reduce idle time by 3 minutes by carrying out any dish that was ready, regardless of the server responsible.
Server/Manager
Amazing Thailand
Minneapolis , MN
2022.04 - 2024.05
- Managed staff of 5 as lead server at an elegant restaurant.
- Memorized ingredients and allergens on a menu of 40+ dishes.
- Performed bartending responsibilities during holiday weekends and special events.
- Provided exceptional service to a high-volume group of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Top-selling person, who sells drinks and food more than other people.
Server/Bartender/Manager
Mangosteen Restaurant
Tampa , FL
2024.05 - Current
- Marketing with food menu, drink menu, dessert menu, and bring lots of loyal customers.
- Trained 7 server staff on best practices and provided feedback to junior staff to improve customer satisfaction.
- Exceeded sales targets by 40%, by up-selling appetizers and drinks based on specific tastes and interests of diners.
- Served big group, 6-30 people can be handled by separate checks.
- Got the review five stars from customers in Google, Yelp, and Neighbor app.
Education
Associate Degree Accounting - Accounting
Century College
Saint Paul, MN05.2024
Some College (No Degree) - Academic English Proficiency Certificate
Century College
Saint Paul, MN2024-05
Associate of General Studies - Intensive English Program
Global Language Institute At College of St. Scholastic
Saint Paul, MN07.2020
High School Diploma -
Vientiane Secondary School
Vientiane06.2018
Skills
- Communication Skills
- Excellent Customer Service Skills
- Multitasking Skills
- Friendly and Outgoing Attitude
- Presenter, Model,Advertising,and Actress
- Organizational Skills
- Upselling abilities
- Problem-Solving
- High energy delivery
- Training and Development
- Teamwork and Collaboration
- high standard of personal hygiene
Accomplishments
- Miss Best Talent and Miss Best smile from Miss China Asian Etiquette Pageant 2017 Competition in China and Vietnam
- The 4th runner up Miss grand Laos 2017
- Miss 2nd miss JDB bank 2018.
- Miss Tourism Queen of the Year International Laos 2018
- Professional Model in domestic and international.
- Presenter in advertising many brands and organization.
- Outstanding student Awarded of Global Language Institute.
- The Dean’s List is an exclusive recognition of students maintain a GPA of 3.5 higher every semester.
- In honor of their dedication to the Thai community to make the MinnesoThai: A Thai Culture&Food Festival a success.
- Volunteer of Songkarn Festival in Minnesota
Timeline
Server/Bartender/Manager
Mangosteen Restaurant
2024.05 - Current
Server/Manager
Amazing Thailand
2022.04 - 2024.05
Server Assistant
Khâluna
2022.03 - 2023.04
Server/Manager
Cajun Deli
2021.01 - 2022.03
Server/Catering Manager
Ruean Thai
2019.01 - 2021.01
General Marketing
JDB Bank
2017.08 - 2018.12
Leasing and Marketing Manager
MS Professional Real Estate
2016.01 - Current
Associate Degree Accounting - Accounting
Century College
Associate of General Studies - Intensive English Program
Global Language Institute At College of St. Scholastic
High School Diploma -
Vientiane Secondary School
Some College (No Degree) - Academic English Proficiency Certificate
Century College
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