Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Giana Leal

Tucson,AZ

Summary

Personable, passionate and hardworking candidate successful at managing multiple priorities with a positive attitude. A strong willingness to take on learning opportunities at any moment. Ready to help achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Omni Hotels & Resorts
09.2023 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Delivered excellent customer service to support company reputation, patron satisfaction, and customer loyalty.


Hostess

Union Public House/ Reforma Modern Mexican
03.2023 - 09.2023
  • Displayed composure and professionalism during high-pressure situations, such as managing unexpected guest rushes or accommodating large parties
  • Attending to vacant tables, bussing the dishes and providing a clean table as fast as possible
  • Cross-training in restaurants to provide quality assurance to both restaurants, maintaining both restaurants at the same level of service
  • Fostered effective communication and collaboration with the kitchen, waitstaff, and management team to enhance overall dining service


Barista

Dutch Bros Coffee
12.2021 - 03.2023
  • Demonstrated adeptness in handling a high volume of orders without compromising on quality
  • Became proficient in multitasking, efficiently managing brewing, steaming, and assembling drinks, and maintaining a clean work environment to minimize wait times
  • Proficiently prepared diverse beverages, from classic espressos and cappuccinos to intricate lattes and cold brews to non-coffee items
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Marketing Intern

Bodhi Creative Collective
01.2020 - 01.2022
  • Assuming responsibility for scheduling and posting content across social media channels
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Practiced search engine optimization to maximize efforts in creating brand awareness.
  • Monitored social media engagement and responded to customer inquiries, enhancing brand-consumer interactions
  • Contributed to mock-ups, email campaigns, and social media content.

Family Secretary

Leal Refrigeration LLC
08.2016 - 12.2019
  • Maintained and organized physical and digital files, improving accessibility to important documents and enhancing overall efficiency.

Education

High School Diploma -

Salpointe Catholic High School

Varsity Swim and Dive -

Skills

  • Kitchen staff coordination
  • High-volume dining
  • Hospitality service expertise
  • Soft selling
  • Marketing and advertising
  • Social media expertise
  • Campaign development
  • Adobe Creative Cloud
  • Social Media Management
  • Copywriting
  • Web Design
  • Analytics and SEO
  • Microsoft Office

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • Food Handlers
  • Title 4
  • ServSafe

Timeline

Barista

Omni Hotels & Resorts
09.2023 - Current

Hostess

Union Public House/ Reforma Modern Mexican
03.2023 - 09.2023

Barista

Dutch Bros Coffee
12.2021 - 03.2023

Marketing Intern

Bodhi Creative Collective
01.2020 - 01.2022

Family Secretary

Leal Refrigeration LLC
08.2016 - 12.2019

High School Diploma -

Salpointe Catholic High School

Varsity Swim and Dive -

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Giana Leal