Giancarlo DeMarco
Montauk,NJ
Summary
Energetic and reliable Team Player used to a fast-paced work environment. Knowledgeable and willing to handle various duties and multitask. Hardworking with proven relationship-building and time management skills. Successful at handling parties of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive guest experiences.
Overview
1
1
year of professional experience
Work History
Restaurant Team Member
Pazza Bistro
Franklin Lakes, NJ
08.2023 - Current
- Greeted guests and provided excellent customer service.
- Scheduled reservations, managed seating arrangements, and organized waitlists.
- Assigned tasks to staff members in the dining area.
- Ensured compliance with health and safety regulations.
- Handled customer complaints in a professional manner.
- Resolved conflicts between customers or staff members efficiently and diplomatically.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Followed up on guest requests in a timely manner.
- Assisted other servers as needed during peak hours or special events.
CO-FOUNDER/OWNER
SOLESTO
Franklin Lakes, NJ
06.2023 - Current
- Developed and implemented business plan
- Created and maintained website, marketing materials, and social media accounts.
- Analyzed customer feedback to improve product offering and services.
- Established relationships with key customers, vendors, and partners.
- Drafted strategic plans for launching new products or services into the marketplace.
INTERN
CBD LAW GROUP
Hackensack, NJ
05.2023 - 08.2024
- Organized and maintained client files in both paper and electronic form.
- Greeted and welcomed clients in a professional manner.
- Answered incoming calls, took messages, and directed callers to the appropriate staff members.
- Prepared outgoing mail including packages, certified letters, and courier services.
- Updated contact information for existing clients in database system.
- Performed receptionist duties such as answering phones and taking messages.
Education
RAMAPO
Franklin Lakes, NJSkills
- Customer Interaction
- Guest Experiences
- Customer Service
- Adaptability and flexibility
- Problem-Solving
- Team Building
- Professional Demeanor
- Relationship Management
- Conflict Resolution Abilities
- Physically Fit and Dependable
Timeline
Restaurant Team Member
Pazza Bistro
08.2023 - Current
CO-FOUNDER/OWNER
SOLESTO
06.2023 - Current
INTERN
CBD LAW GROUP
05.2023 - 08.2024
RAMAPO
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