Summary
Overview
Work History
Education
Skills
Timeline
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Giancarlo Lagos

Miami,FL

Summary

Results-driven professional with extensive interpersonal skills. Highly skilled in efficient task management and adapting to new environments and challenges. Demonstrates strong problem-solving abilities, excellent communication skills, and meticulous attention to detail. Dependable team player committed to delivering high-quality work and exceeding expectations. Seeking an opportunity to leverage skills and experience to contribute to the success of a dynamic organization.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
07.2020 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

Bachelor’s degree – Florida International University -

Florida International University
Miami, FL
12.2025

Google Cybersecurity Certificate -

Coursera
03.2024

Soft Skills Certificate – Florida Ready to Work -

Broward College
Fort Lauderdale, FL
02.2024

Associate degree – Broward College -

Broward College
Fort Lauderdale, FL
12.2023

Skills

  • Bi-lingual
  • Python
  • Linux
  • SQL
  • Security Information Event Management (SIEM) Tools
  • Attention to detail
  • Time management
  • Problem-solving
  • IDS
  • Network security
  • Information security
  • NIST – cybersecurity framework
  • Conflict Resolution
  • Customer Service
  • Team-Oriented

Timeline

Barista

Starbucks
07.2020 - Current

Bachelor’s degree – Florida International University -

Florida International University

Google Cybersecurity Certificate -

Coursera

Soft Skills Certificate – Florida Ready to Work -

Broward College

Associate degree – Broward College -

Broward College
Giancarlo Lagos