Giancarlo Ruvolo
Sanford,CO
Summary
Experience in providing help desk support, resolving hardware and software issues while ensuring user satisfaction through communication. Managed client phone systems and performed network troubleshooting, gaining basic knowledge of active directory administration, and device setup. Successfully supported onboarding processes by configuring user accounts and providing remote assistance. Proven ability to maintain technical equipment and environments, ensuring optimal performance and reliability for end users.
Overview
5
5
years of professional experience
Work History
IT Technician
Netelligence
Alamosa, Colorado
01.2026 - Current
- Resolve help desk tickets for hardware, software, and account issues, ensuring customer satisfaction.
- Provide remote support for client desktops, laptops, and printers.
- Install operating systems, applications, and security updates on user devices.
- Manage client phone systems such as 3cx, and skyswitch.
- Troubleshoot network connectivity issues involving routers, switches, hubs.
- Utilize active directory to reset user passwords for employees.
- Configure network access, email accounts, and password resets for staff.
- Provide technical support to users via phone, email, or in-person visits.
- Troubleshoot connectivity, login, and device performance problems.
Groundskeeper
Twin Rivers Cabins & RV Park
Antonito, Colorado
01.2022 - Current
- Maintained exterior of cabins, RV park grounds, and guest-facing outdoor areas.
- Mowed lawns, trimmed edges, and cleared debris across property.
- Cut and clear fallen trees, cutting in uniform logs and relocating elsewhere on the property.
- Operated mowers, tractors, and other equipment in a safe manner.
Cashier
Jack Dempsey museum
Manassas, CO
08.2025 - 09.2025
- Greeted customers, and answered any questions regarding the museum’s contents.
- Handled cash payments and gave correct change to customers after a purchase.
- Interacted in a friendly manner with customers, engaging in conversation if they wanted one.
Skills
- Help desk support
- Network troubleshooting
- Active directory administration
- Hardware repair
- Device setup
- Problem solving
- Customer service
- Verbal communication
- Remote support
- System administration
- End user support
- Hardware evaluations
- Written communication
- Continuous improvement
Timeline
IT Technician
Netelligence
01.2026 - Current
Cashier
Jack Dempsey museum
08.2025 - 09.2025
Groundskeeper
Twin Rivers Cabins & RV Park
01.2022 - Current