Giancarlos Ochoa
miami,Florida
Summary
Friendly bagger with highly skilled in providing outstanding customer service skills and commitment to guest satisfaction. Strong understanding of bagging techniques, product recognition, and inventory control. Demonstrate exceptional communication skills and ability to handle high-volume situations with ease. Made significant impact in previous work by increasing workflow efficiency through proactive management of tasks.
Overview
2
2
years of professional experience
Work History
Customer Service Bagger
Publix
Miami, Florida
05.2022 - 10.2024
- Greeted customers and provided excellent customer service.
- Assisted customers in locating products within the store.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with merchandise as needed.
- Answered customer inquiries promptly and professionally.
- Exchanged incorrect or damaged merchandise for customers quickly and efficiently.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Adhered to safety standards while operating equipment such as hand trucks, pallet jacks.
- Supported other team members during peak hours or when additional help was needed.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Illustrated solid work ethic and commitment through consistent attendance.
- Trained new employees regarding warehouse procedures and standards.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
- Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
Education
High School Diploma -
George T. Baker Aviation Technical College
3275 NW 42nd Ave, Miami, FL 3314206-2029
Skills
- Team contribution
- Heavy item transport
- Guest communication
- Store recovery
- Cleaning and organization
- Product expertise
- Inventory Management
- Critical Thinking
- Problem-solving abilities
- Multitasking Abilities
- Communication Skills
Languages
English
Professional
Spanish
Limited
Affiliations
- I like exercise, eating clean, studying, football, swimming, boxing, and business.
Timeline
Customer Service Bagger
Publix
05.2022 - 10.2024
High School Diploma -
George T. Baker Aviation Technical College
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