Gianely Rubines

Supervised front desk staff and trained on customer service standards to elevate service quality.

• Supervised daily operations at the front desk including check-ins and checkouts, reservations.
• Managed guest check-in and check-out procedures, reservations, and payments.
• Resolved patient inquiries and issues to ensure high satisfaction levels.
• Coordinated appointment scheduling to enhance patient access to care.

• Managed daily operations of busy medical office, optimizing patient scheduling, check-in/check-out procedures, and medical records management.
• Implemented electronic health records (EHR) system, leading to increased efficiency and reduced paperwork.
• Trained and supervised administrative staff on office procedures, ensuring HIPAA compliance and enhancing customer service skills.
• Collaborated with healthcare providers to streamline workflows and enhance patient care delivery.
• Resolved patient inquiries and concerns promptly and professionally, maintaining high levels of patient satisfaction.
• Conducted regular audits to ensure compliance with regulatory standards, supporting quality assurance initiatives.