Gianfranco Villavicencio
Seaford,DE
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Delmarva ice and bbq
Seaford , DE
07.2022 - 03.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Cashier
Elmers market
Seaford , DE
05.2021 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - Buisness
Delaware Technical And Community College - Owens
Georgetown, DE05-2026
High School Diploma -
Seaford High School
399 North Market St. Ext. Seaford, DE 1997305-2022
Skills
- Performance Management
- Staff Development
- Expense Tracking
- Strategic Planning
- Business Administration
- Marketing
- Team Leadership
- Verbal and written communication
- Spanish Fluency
- Consecutive Translation
- Accurate Translation
Certification
- Best Musician In the county
- certified bilingual
Languages
Spanish
Professional
Timeline
Manager
Delmarva ice and bbq
07.2022 - 03.2024
Cashier
Elmers market
05.2021 - 08.2021
Bachelor of Arts - Buisness
Delaware Technical And Community College - Owens
High School Diploma -
Seaford High School
- Best Musician In the county
- certified bilingual
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