Giani Hernandez

• Facilitated patient registration process for male and female individuals in EMR system to streamline data management.

Coordinated receipt of demographic information from outside medical facility to ensure accurate patient records.

• Oversaw scheduling and coordination of NBIVF male and female patients.
• Managed upfront payment collection to ensure timely scheduling of patient appointments.
• Oversaw timely dispatch of female patient results on the same day and male patient results within a seven-day timeframe.
• Recorded detailed notes in patient charts to ensure accurate communication and effective action on behalf of patients.
• Managed interactions with insurance providers to secure prior authorizations for specific services essential to patient care.
• Facilitated efficient handling of medical records requests within the 10day grace period, verifying correct completion of release forms prior to dispatch to uphold patient confidentiality and regulatory requirements.
• Managed the process of sending obstetric records for patients who were discharged following seven weeks of prenatal care with Boston IVF.
• Oversaw patient scheduling for wellness center, coordinating appointments for acupuncture, donor sperm and egg consults, nutrition, and psychoeducational services. Managed payment collection processes. Collaborated with social worker to confirm appointments and verify insurance coverage for mental health counseling sessions.

• Provided professional and compassionate greetings to enhance patient and visitor experience.
• Assisted patients by answering phone calls and directing inquiries to appropriate departments. Provided support in managing patient communications effectively. Facilitated smooth communication between patients and healthcare providers.
• Maintained a steady and professional presence to effectively manage challenging interactions.
• Facilitated patient engagement by proactively identifying needs and alleviating anxieties. Delivered comprehensive and empathetic responses to patient questions.
• Coordinated patient appointments to align with physician scheduling protocols.
• Identified scheduling conflicts to enhance operational efficiency and streamline workflows.
• Managed comprehensive patient records, including demographic details, financial data, and insurance information for streamlined operations.
• Executed collection of co-pays and patient payments, maintaining compliance with financial policies.
• Facilitated patient care coordination in partnership with nursing staff.
• Engaged with finance department to facilitate timely reimbursement and insurance management.

• Led daily operations to enhance customer satisfaction and store performance.
• Trained and mentored team members, fostering a collaborative work environment.
• Implemented visual merchandising strategies to optimize product presentation and sales.
• Analyzed inventory levels, ensuring accurate stock management and reducing shrinkage.
• Streamlined sales data compilation to improve overall reporting accuracy and timeliness.
• Managed cash drawer closing procedures, including counting cash and organizing funds for scheduled pickup.

Coordinated same-day shipment processing to facilitate on-time availability of floor displays and optimize inventory management.

Connect with team-members to discuss individual sales goal plan.

• Delivered exceptional customer service by actively engaging with shoppers and addressing inquiries.
• Maintained visual merchandising standards to enhance store presentation and drive sales.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Trained new sales associates on product knowledge, sales techniques, and operational procedures.
• Achieved improved sales outcomes by documenting daily sales activities. Established effective sales goals based on insights from previous day’s data. Enhanced team performance through diligent tracking of sales progress.