Giann Woods
Saint Albans,NY
Summary
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
6
6
years of professional experience
Work History
Information Clerk
IT Trailblazers - NYCHA
10.2023 - 01.2024
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Remote Care Customer Agent
Global Contact Services
11.2022 - 09.2023
- Assisted customers with inquiries regarding products and services through phone.
- Resolved customer complaints quickly and efficiently.
- Managed high-volume of inbound and outbound customer calls.
Bank Teller
Bethpage Federal Credit Union Inc.
11.2021 - 10.2022
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Police Communication Technician
NYPD
03.2020 - 12.2021
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Provided support to officers by relaying critical information during emergencies.
Bank Teller
Municipal Credit Union
12.2017 - 01.2020
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Education
Business Administration
University of Hartford
West Hartford, CTBusiness Administration
SUNY College At Old Westbury
Old Westbury, NYSkills
- Complaint Resolution
- Inbound and Outbound Calling
- Data Collection
- Upselling and Cross-Selling
- Excellent Communication
- Telephone Etiquette
- Account Updating
Timeline
Information Clerk
IT Trailblazers - NYCHA
10.2023 - 01.2024
Remote Care Customer Agent
Global Contact Services
11.2022 - 09.2023
Bank Teller
Bethpage Federal Credit Union Inc.
11.2021 - 10.2022
Police Communication Technician
NYPD
03.2020 - 12.2021
Bank Teller
Municipal Credit Union
12.2017 - 01.2020
Business Administration
University of Hartford
Business Administration
SUNY College At Old Westbury
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