Gianna Allen
Gloucester,MA
Summary
Adept at fostering positive dining experiences, I leveraged strong multitasking and menu knowledge at Zeke's Place, Drift Gloucester and Maria's Pizza to enhance customer satisfaction and repeat business. My professional appearance and work ethic were instrumental in training peers and managing high-volume tasks, significantly contributing to the restaurant's reputation for service excellence.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Zekes Place
Gloucester, MA
06.2021 - 10.2024
- Cultivated warm relationships with regular customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Counter Server
Marias Pizza
35 Pearl St
07.2023 - 05.2024
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Managed multiple tasks in high-volume environment.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations.
Food Runner/Table Busser
Drift Gloucester
Gloucester, MA
07.2022 - 09.2023
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Monitored dining room inventory and replenished as necessary.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Education
High School Diploma -
Gloucester High School
Gloucester, MA06-2023
Skills
- Efficient organization
- Professional Appearance
- Strong multitasking
- Order Accuracy
- Cash Handling
- Strong Work Ethic
- Memory retention
Timeline
Counter Server
Marias Pizza
07.2023 - 05.2024
Food Runner/Table Busser
Drift Gloucester
07.2022 - 09.2023
Wait Staff Member
Zekes Place
06.2021 - 10.2024
High School Diploma -
Gloucester High School