GIANNA ALVAREZ
OGDENSBURG,UNITED STATES
Summary
Experienced Sales Associate known for building positive relationships with new and existing customers. Recognized for delivering superior customer service and possessing extensive knowledge in the field. A valuable addition to any staff.
Professional with experience in leadership in retail management. Skilled in design, inventory management, and customer service. Focused on team collaboration and achieving results. Adaptable and reliable, capable of meeting evolving needs. Proficient in training staff, optimizing workflows, and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Professional Bather
PetSmart
Newton, NJ
11.2025 - Current
- Provided high-quality bathing services, ensuring pets' comfort and cleanliness.
- Operated grooming tools and equipment to deliver efficient washing and drying procedures.
- Maintained a safe and sanitary work environment by adhering to health regulations.
- Developed strong relationships with clients through excellent customer service and care recommendations.
- Educated pet owners on proper at-home care techniques, promoting ongoing pet health and well-being.
- Assisted in grooming tasks, resulting in enhanced pet appearance and comfort.
Assistant Store Manager
Spirit Halloween Store
Newton, NJ
08.2025 - 11.2025
- Assisted in inventory management and stock replenishment to ensure product availability.
- Trained and mentored new staff on store operations and customer service best practices.
- Developed employee schedules to optimize labor costs and enhance operational efficiency.
- Implemented visual merchandising standards to create engaging product displays and maximize sales.
- Analyzed sales trends to inform merchandise selection and promotional strategies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
Custom Framing Manager
Michaels Arts and Crafts
Newton, NJ
12.2022 - 08.2025
- Increased store revenue by effectively managing custom framing orders and meeting deadlines.
- Trained new employees on custom framing techniques, ensuring quality workmanship and consistency.
- Ensured compliance with safety regulations in all aspects of custom frame production.
- Maintained inventory levels of materials, reducing waste and optimizing cost management.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Collaborated with team members to ensure seamless workflow and timely completion of projects.
- Improved store presentation by creating visually appealing displays showcasing a range of frame designs and completed works available for purchase or inspiration purposes.
- Secured positive customer reviews through meticulous attention to detail in assembling frames with appropriate mounting techniques for various art mediums.
FRONT DESK ASSOCIATE
Final Round Boxing Gym LLC
Franklin, NJ
07.2020 - 01.2023
- In charge of keeping the front desk area clean and organized.
- Asked customers questions to meet special requests.
- Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
- Has a built relationships with customers and has great rapport with visitors.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Education
Associate of Arts - Psychology
Sussex County Community College
Newton, NJ05-2026
High School Diploma -
Wallkill Valley Regional High School
Hamburg, NJ06.2022
Skills
- Team Leadership
- Inventory Management
- Customer Service
- Problem Solving
- Safety Compliance
- Deadline management
- Sales proficiency
- Customer service and engagement
Languages
English
American Sign Language
Timeline
Professional Bather
PetSmart
11.2025 - Current
Assistant Store Manager
Spirit Halloween Store
08.2025 - 11.2025
Custom Framing Manager
Michaels Arts and Crafts
12.2022 - 08.2025
FRONT DESK ASSOCIATE
Final Round Boxing Gym LLC
07.2020 - 01.2023
Associate of Arts - Psychology
Sussex County Community College
High School Diploma -
Wallkill Valley Regional High School