Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Gianna Angiulo

Hoffman Estates,IL

Summary

Driven with a proven track record of enhancing customer satisfaction and retention through exceptional service and sanitation practices. Skilled in active listening and clear communication, consistently updated on industry trends to deliver top-notch cosmetology services. Achieved significant client loyalty through personalized care and continuous education. Hard working mentally as well as physically. Learns new things well.

Overview

4
4
years of professional experience

Work History

Cosmetologist

Asha Salon and Spa
07.2021 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.

Cosmetologist

Charles Ifergan
06.2023 - 10.2023
  • Stayed abreast of industry trends and emerging techniques through continuous education and professional development opportunities.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Utilized social media platforms effectively to showcase salon services, engage with potential clients, and build a strong online.

Host

Westwood Tavern & Tap
07.2020 - 07.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelors - 2D Studio Art

Eastern Illinois University
Charleston, IL
12.2021

James B. Conant High School
Schaumburg, IL
2016

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist
  • Clear Communication
  • Sanitation Practices
  • Decision-Making
  • Continuing education
  • Reflective listening
  • Physical Strength

Additional Information

Physically fit was a life long soccer athlete and is currently physically active.

Timeline

Cosmetologist

Charles Ifergan
06.2023 - 10.2023

Cosmetologist

Asha Salon and Spa
07.2021 - Current

Host

Westwood Tavern & Tap
07.2020 - 07.2021

Bachelors - 2D Studio Art

Eastern Illinois University

James B. Conant High School

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Gianna Angiulo