Gianna Avril Louisma
Greenacres,FL
Summary
Thoroughly motivated server/waitress with a strong work ethic and exceptional customer service skills, Experience from my recent jobs has helped me excell in high-volume dining environments by prioritizing service and leveraging sales expertise. As I’ve grown I’ve picked up great hospitality service expertise by cultivating warm relationships and efficiently managing multiple tables, and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Server/Waitress
The Cheesecake Factory
Rosemary Beach, FL
02.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/waitress
Cheddars Scratch Kitchen
Wellington, Fl
11.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Secretary/Receptionist
Gcon Tax Solutions
10th Avenue
01.2021 - 03.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Highschool Diploma -
Florida Virtual School Flex 9-12
Orlando, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
Timeline
Server/Waitress
The Cheesecake Factory
02.2024 - 06.2024
Server/waitress
Cheddars Scratch Kitchen
11.2022 - 09.2023
Secretary/Receptionist
Gcon Tax Solutions
01.2021 - 03.2022
Highschool Diploma -
Florida Virtual School Flex 9-12