Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Benitez

Miami,Florida

Summary

Proven leader and efficient organizer, I excelled at Playa by mentoring a team to enhance service standards, achieving notable guest satisfaction. Skilled in POS operations and adept at upselling, my approach boosted revenues significantly. Renowned for problem-solving and building client loyalty, my track record reflects a blend of hard and soft skills essential for high-paced environments.

Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Captain Lead Server

Playa
07.2022 - Current
  • Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow team members as needed.
  • Supervise and Train Staff: Lead and mentor a team of servers, ensuring high-quality service and adherence to restaurant standards. Provide ongoing training and performance feedback.Customer Service Excellence: Ensure exceptional dining experiences by managing guest relations, addressing concerns, and exceeding service expectations.Coordination and Communication: Act as the main point of contact between kitchen and front-of-house staff, ensuring smooth communication and efficient service during peak hours.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.

Server

The Oasis Wynwood
05.2021 - 07.2022
  • Coordinated seamlessly with other team members during peak hours to maintain consistently efficient service levels.
  • Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
  • Established rapport with high-profile clients, leading to increased loyalty and repeat business.
  • Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
  • Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.

Education

Associate Of Business Administration - Business Administration

Erie Community College
Buffalo, NY
09.2019

Skills

  • Problem-solving
  • Organization and efficiency
  • POS system operations
  • Responsible and trustworthy
  • Upselling techniques

Timeline

Captain Lead Server

Playa
07.2022 - Current

Server

The Oasis Wynwood
05.2021 - 07.2022

Associate Of Business Administration - Business Administration

Erie Community College
Gianna Benitez