Caitlyn Guilfoil
Liverpool,NY
Summary
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop work experience utilizing excellent communication and time management.
Overview
2
2
years of professional experience
Work History
Customer Service
Off Broadway Shoes
Syracuse, New York
12.2024 - Current
- Emphasized fast, friendly customer service.
- Greeted patrons and provided excellent customer service.
- Provided customer service to ensure satisfaction.
- Provided customer service and resolved customer complaints.
- Provided customer service in a timely manner.
- Followed company policies regarding customer service standards.
- Provided excellent customer service to all guests.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Ice Cream Scooper
Thee Diner
Cicero, New York
06.2024 - 07.2025
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
- Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Adhered to all food safety regulations and monitored product temperatures throughout the shift.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Greeted customers in a friendly manner and provided excellent customer service.
- Managed time effectively during peak hours to minimize customer wait times.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
- Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
- Served and scooped ice cream, following sizing specifications.
- Followed company policies regarding portion sizes when serving customers' orders.
Helped Coached When Injured & Played
Orange Crush Lacrosse
Jamesville, New York
06.2023 - 10.2024
- Worked closely in training capacity with fellow student-athletes during off-season.
- Developed exercise regimens targeting individual athlete needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Youth Development of Field Hockey
Liverpool Field Hockey
Liverpool, New York
06.2023 - 10.2024
- Developed exercise regimens targeting individual athlete needs.
- Encouraged good sportsmanship among players through positive reinforcement techniques.
- Encouraged good sportsmanship among athletes both on the field and off the field.
- Planned off-season conditioning programs that emphasized agility, strength training, and endurance.
- Attended all practices, games, events, and activities related to the field hockey team.
- Mentored athletes on the importance of sportsmanship and teamwork.
- Reviewed film footage of opponents in order to develop counter-strategies for upcoming matches.
- Instructed players on fundamental skills such as dribbling, passing, shooting, and defensive strategies.
- Promoted a positive team environment through encouragement of hard work and dedication.
- Planned strategies and selected optimal team lineups to execute game plans.
- Acted as positive role model for team athletes and community members.
- Worked closely in training capacity with fellow student-athletes during off-season.
Education
High School Diploma -
Liverpool High School
Liverpool06-2025
Skills
- Providing customer service
- Player coaching
- Sportsmanship promotion
- Youth sports coach
- First aid and CPR
- Athlete safety
- Safety and supervision
- Activity planning
Timeline
Customer Service
Off Broadway Shoes
12.2024 - Current
Ice Cream Scooper
Thee Diner
06.2024 - 07.2025
Helped Coached When Injured & Played
Orange Crush Lacrosse
06.2023 - 10.2024
Youth Development of Field Hockey
Liverpool Field Hockey
06.2023 - 10.2024
High School Diploma -
Liverpool High School