Gianna Caruso
Shelby Township
Summary
Proven multitasker and efficient communicator, I enhanced customer satisfaction and streamlined operations at Olive Garden. Skilled in cooking and customer service, I adeptly managed high-volume orders and maintained exemplary cleanliness, significantly improving dining experiences. My proactive approach and ability to thrive under pressure stand out, showcasing my dedication to excellence in the hospitality sector.
Overview
4
4
years of professional experience
Work History
Like Cook, To Go Specialist, Host, Busser, Foodrun
Olive Garden
Sterling Heights, MI
11.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Server, to Go Specialist
National Coney Island
Shelby, MI
03.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Practiced getting to each table within 45 seconds to give the customers the best and most efficient experience as possible
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate Of Science - Biology
Macomb Community College
Warren, MIHigh School Diploma -
Utica High School
Utica, MI06.2022
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
Timeline
Like Cook, To Go Specialist, Host, Busser, Foodrun
Olive Garden
11.2022 - Current
Server, to Go Specialist
National Coney Island
03.2021 - 11.2022
Associate Of Science - Biology
Macomb Community College
High School Diploma -
Utica High School