Gianna Catanese
UNIVERSITY PK,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Nudy's Cafe
01.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Al Pastor Mexican Restaurant
01.2022 - 01.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
FOH Team Member
Chick-fil-A
01.2021 - 01.2022
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Education
Bachelor of Science - Biobehavioral Health
Penn State University
University Park, PA05.2027
High School Diploma -
Downingtown High School
Downingtown, PA06.2023
Skills
- Guest Engagement
- Food Running
- Table Setting
- Beverage Preparation
- Supply Restocking
- Table Bussing
- Food Safety Understanding
- Cash Handling
- Time Management
Accomplishments
Graduated high school Magna Cum Laude
Languages
Spanish
Professional Working
English
Native or Bilingual
Affiliations
- Involved as a committee member for THON
- Enjoy going to the gym/weightlifting
- I will be rushing to join a sorority spring of 2024
References
References available upon request.
Timeline
Server
Nudy's Cafe
01.2023 - Current
Host
Al Pastor Mexican Restaurant
01.2022 - 01.2023
FOH Team Member
Chick-fil-A
01.2021 - 01.2022
Bachelor of Science - Biobehavioral Health
Penn State University
High School Diploma -
Downingtown High School
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