Gianna Consiglio
East Haven,CT
Summary
Communicative public servant dedicated to going above and beyond to create enjoyable experiences. Attentive and punctual employee always seeking to grow within a company. Reliable and proficient.
Healthcare professional prepared for administrative roles within medical settings, bringing valuable experience in patient interaction and record management. Known for reliability in team settings and adaptability to dynamic healthcare environments. Proficient in managing patient information, scheduling, and ensuring smooth communication among medical staff.
Overview
12
12
years of professional experience
Work History
Unit Clerk
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
08.2022 - Current
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Provided emotional support to family members during difficult moments and understanding their concerns.
- Answered multi-line telephone system, provided information, and directed calls.
- Organized and managed follow-up appointment scheduling for patients.
- Managed referral phone calls from facilities to facilitate incoming patient admissions.
- Arranged patient transport from the hospital to patients home or facilities.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Managed electronic health records, ensuring accurate data entry and retrieval.
Bartender/Server
Wood-N-Tap Bar & Grill
Wallingford, CT
02.2018 - Current
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Patient Companion
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
10.2020 - 08.2022
- Provided direct care and emotional support to improve patient well-being.
- Facilitated communication among patients, families, and healthcare providers to clarify care plans.
- Maintained a safe environment for patients.
- Offered one-on-one support to patients facing anxiety or loneliness, helping to reduce emotional distress.
Secretary
Mineri Landscaping
North Haven, CT
07.2018 - 12.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing and filing documents.
Lead Server
Benchmark Senior Living
East Haven, CT
01.2014 - 10.2019
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Prepared beverages and filled food orders for residents.
- Greeted and maintained relationships with residents.
Server
Branford Townhouse
Branford, CT
02.2016 - 01.2019
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma - undefined
East Haven High School
East Haven, CTSkills
- Highly reliable
- Positive attitude
- Conflict resolution techniques
- Interdisciplinary team collaboration
- Documentation skills
- Multi-line phone system
- Records scanning
- Time management
- Customer service
- Critical thinking
Timeline
Unit Clerk
Yale New Haven Hospital Saint Raphael Campus
08.2022 - Current
Patient Companion
Yale New Haven Hospital Saint Raphael Campus
10.2020 - 08.2022
Secretary
Mineri Landscaping
07.2018 - 12.2019
Bartender/Server
Wood-N-Tap Bar & Grill
02.2018 - Current
Server
Branford Townhouse
02.2016 - 01.2019
Lead Server
Benchmark Senior Living
01.2014 - 10.2019
High School Diploma - undefined
East Haven High School