Gianna Cruz
New Braunfels,TX
Summary
Dynamic Service Advisor with a proven track record at Crash Champions, excelling in customer service and communication. Achieved a 95%+ customer satisfaction rating by fostering trust and resolving issues efficiently. Skilled in vehicle assessment and multitasking, contributing to team success and enhancing client experiences through attentive support.
Overview
4
4
years of professional experience
Work History
Service Advisor
Crash Champions
03.2025 - Current
- Increased repeat business, establishing support and trust with customers through attentive listening and clear communication.
- Prepared repair orders, estimated costs, and communicated service timelines clearly to clients.
- Maintained high CSI (Customer Satisfaction Index) scores by delivering excellent service experiences.
- Communicated with technicians to relay customer concerns and ensure timely resolution of issues.
- Maintained customer satisfaction rating of 95%+ consistently.
- Cert review my own files for proper protocols.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Processed payments and managed invoices for completed services efficiently.
- Reviewed files to ensure no outstanding AR balances remained.
CSR
Crash Champions
06.2023 - 02.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed orders, returns, and account updates accurately and efficiently.
- Met or exceeded performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates.
- Provided exceptional support to customers via phone, email, and text, addressing inquiries, resolving complaints, and ensuring high customer satisfaction.
- Money management, AR collecting.
Lawyer's Assistant
Luz Hernandez
06.2021 - 08.2021
- Conducted legal research to support case preparation and strategy development.
- Prepared and organized legal documents, ensuring compliance with court requirements.
- Assisted in client communications, maintaining confidentiality and professionalism.
- Managed case files, tracking deadlines and scheduling appointments efficiently.
- Reviewed contracts for accuracy, identifying potential issues or discrepancies.
Education
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FLSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Team player mentality
- Leadership
Timeline
Service Advisor
Crash Champions
03.2025 - Current
CSR
Crash Champions
06.2023 - 02.2025
Lawyer's Assistant
Luz Hernandez
06.2021 - 08.2021
High School Diploma -
Marjory Stoneman Douglas High School
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