Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gianna Del Valle Cruz

Summary

A personable and dedicated, solid team player with an upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization.

Overview

11
11
years of professional experience

Work History

Dental Assistant

Narcoossee Dental Care
02.2018 - Current
  • Evaluated patients account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each patients, paving way for future business opportunities.
  • Upheld privacy and security requirements established by HIPAA.
  • Documented conversations with patients to track requests, problems and solutions.
  • Cross-trained staff members.
  • Cultivated impactful relationships with patients and drove business development by delivering product knowledge.
  • Maintained a calm, friendly demeanor with upset patients to de-escalate stressful situations.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patient dental health information and medical history for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

VPK Teacher's Assistant, Director Assistant

Kidsville Academy 2
08.2012 - 02.2018
  • Answered high volume of phone calls and email inquiries.
  • Took part in professional development workshops to boost skills.
  • Prepared reports and maintained administrative records.
  • Helped teacher prepare instructional material and displays.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Updated and maintained confidential databases and records.
  • Enforced rules and instructions to maintain discipline.
  • Filed paperwork and organized computer-based information.
  • Developed and implemented strategies to improve student engagement.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Created and managed office systems to efficiently deal with documentation.

Education

Expanded Functions And Radiology Certification - EFDA

Dental Assistant Pioneer Academy
Maitland, FL
10.2018

Early Childhood Education - Early Childhood Education

DCF/ELCOC Training
Orlando, FL
06.2012

Skills

  • Excellent customer service skills
  • Customer inquiry resolution
  • Training experience
  • Documentation and reporting
  • Problem Resolution
  • Customer Relations
  • Recordkeeping Strengths
  • Customer Service
  • Product Promotion
  • Conflict Resolution
  • System Implementation
  • Typing Proficiency
  • Medical Terminology Knowledge
  • Office Equipment Proficiency
  • Stockroom Procedures
  • Product Organization
  • Critical Thinking
  • Computer Proficiency
  • Professional Telephone Demeanor
  • Schedule creation and maintenance
  • Effective listening

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dental Assistant

Narcoossee Dental Care
02.2018 - Current

VPK Teacher's Assistant, Director Assistant

Kidsville Academy 2
08.2012 - 02.2018

Expanded Functions And Radiology Certification - EFDA

Dental Assistant Pioneer Academy

Early Childhood Education - Early Childhood Education

DCF/ELCOC Training

Similar Profiles

CREATE PROFILE
Gianna Del Valle Cruz