Gianna Fleming
West Chester,PA
Summary
- Hospitality professional with extensive experience in high-volume bar settings. Demonstrated ability to maintain cleanliness, restock supplies, and support bartenders for efficient service. Proven skills in multitasking and organization, ensuring exceptional customer satisfaction and team collaboration.
- Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
- Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
5
5
years of professional experience
Work History
A La Carte Server
Normandy Farm Hotel & Blue Bell Country Club
Blue Bell
05.2025 - Current
- Implemented upselling techniques to increase revenue opportunities while maintaining guest satisfaction.
- Resolved guest concerns efficiently, turning challenges into opportunities for positive experiences.
- Developed strong relationships with repeat customers, creating loyalty and new connections with recurring members.
Server
Bally Spring Inn
Barto
05.2021 - 12.2024
- Executed front-of-house tasks, creating memorable dining experiences that foster customer loyalty.
- Maintained focus and concentration to track tables and accurately remember orders.
- Engaged with customers in a friendly, professional manner to enhance experience.
- Utilized effective communication skills to address and reduce guest dissatisfaction.
- Checked in with guests during meal service, replenishing drinks and accommodating additional requests.
Sales Associate
Bally Spring Inn
Barto
01.2024 - 08.2024
- Communicated with clients via email and phone, ensuring accessibility at all times.
- Conducted venue tours to confirm client satisfaction with selections.
- Engaged with guests to assess and address customer service needs.
- Provided detailed product information, pricing, and availability in person and over the phone.
- Established strong customer relationships through continuous support and guidance.
Server
Bella Vista Golf Course
06.2023 - 11.2023
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables efficiently, prioritizing guest needs and timely order delivery.
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science (B.S.) - Pre-Business: Marketing Candidate
West Chester University
West Chester, PA, US05.2028
Skills
- Work ethic and dedication
- Foreign language proficiency
- Guest engagement strategies
- Sales expertise
- Relationship management
- Problem-solving skills
- Service prioritization
- Multitasking abilities
- Interpersonal communication
- Communication skills
Languages
- Spanish
- Advanced
- 4 enhanced years in high school, with a continued minor in college.
Accomplishments
High Honors (2023)
Distinguished Honors (2023)
Distinguished Honors (2024)
Timeline
A La Carte Server
Normandy Farm Hotel & Blue Bell Country Club
05.2025 - Current
Sales Associate
Bally Spring Inn
01.2024 - 08.2024
Server
Bella Vista Golf Course
06.2023 - 11.2023
Server
Bally Spring Inn
05.2021 - 12.2024
Bachelor of Science (B.S.) - Pre-Business: Marketing Candidate
West Chester University