Gianna Fornarelli
Student
North Miami Beach,FL
Summary
I am currently a college student with a diverse background towards volunteering and employment. In high school I participated in clubs such as The LGBTQ+ club and volunteered at organizations such as NPH, and Humble Design. I also created my own magazine for my school along with two other peers; I ran the lower schools section which made our club the first club in our school to include every grade. I graduated high school with an average of a 3.8 GPA and completed my first semester of college with a 3.8 GPA as well. My college GPA allowed me to become part of The National Society of Collegiate Scholars. Inbetween my school years I find work locally. I am furthering my education by enrolling in FIU for my second and remaining years of college.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Mardanha's
Sunny Isles Beach, Florida
07.2021 - 08.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Barista
Winner's Cafe
Sunny Isles Beach, Florida
06.2022 - 08.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Magazine Editor
British School Of Chicago
Chicago, Illinois
09.2020 - 06.2021
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Pitched content strategies and managed asset acquisition.
- Managed team of writers and junior editors to deliver accurate and engaging content.
- Collaborated with writers and graphic designers to develop content schedules and plan workflows.
- Led and managed multiple projects from conceptual stage through to launch.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Posted and promoted articles on social media platforms to engage target audience.
- Collaborated with graphics department to develop and implement visual elements.
Volunteer
Humble Design
Chicago, Illinois
10.2020 - 03.2021
- Coordinated and organized annual fundraising events to educate potential donors and increase awareness.
- Designed programs to help educate state and local association staff in fundraising techniques.
- Developed proposals to existing and potential supporters to maximize revenues.
- Created digital and print marketing campaigns to promote organization to donors and community.
- Created strategic plans with measurable goals to develop funding for annual events.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
Volunteer
Nuestros Pequenos Hermanos
Chicago, Illinois
08.2018 - 03.2020
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Translated personal letters from English to Spanish and vice versa.
Education
High School Diploma -
North Broward Preparatory School
Coconut Creek, FL 08.2021 - 05.2022
The British School of Chicago
Chicago, IL 08.2018 - 06.2021
No Degree -
The University of Miami
Miami, FLSkills
Community engagement
Training and Development
Critical Thinking
Self-Motivated
Dependable and Responsible
Data Entry
Analytical and Critical Thinking
Employee training
Public speaking
Data organization
Problem-Solving
Attention to Detail
Written Communication
Excellent Communication
Good Telephone Etiquette
Planning and Coordination
Organization and Time Management
Timeline
Barista
Winner's Cafe
06.2022 - 08.2022
High School Diploma -
North Broward Preparatory School
08.2021 - 05.2022
Receptionist
Mardanha's
07.2021 - 08.2023
Volunteer
Humble Design
10.2020 - 03.2021
Magazine Editor
British School Of Chicago
09.2020 - 06.2021
Volunteer
Nuestros Pequenos Hermanos
08.2018 - 03.2020
The British School of Chicago
08.2018 - 06.2021
No Degree -
The University of Miami