Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Fornarelli

Student
North Miami Beach,FL

Summary

I am currently a college student with a diverse background towards volunteering and employment. In high school I participated in clubs such as The LGBTQ+ club and volunteered at organizations such as NPH, and Humble Design. I also created my own magazine for my school along with two other peers; I ran the lower schools section which made our club the first club in our school to include every grade. I graduated high school with an average of a 3.8 GPA and completed my first semester of college with a 3.8 GPA as well. My college GPA allowed me to become part of The National Society of Collegiate Scholars. Inbetween my school years I find work locally. I am furthering my education by enrolling in FIU for my second and remaining years of college.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Receptionist

Mardanha's
Sunny Isles Beach, Florida
07.2021 - 08.2023
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Barista

Winner's Cafe
Sunny Isles Beach, Florida
06.2022 - 08.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Magazine Editor

British School Of Chicago
Chicago, Illinois
09.2020 - 06.2021
  • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Determined readiness of written pieces, made changes, and approved final versions for publication.
  • Pitched content strategies and managed asset acquisition.
  • Managed team of writers and junior editors to deliver accurate and engaging content.
  • Collaborated with writers and graphic designers to develop content schedules and plan workflows.
  • Led and managed multiple projects from conceptual stage through to launch.
  • Communicated directly with writers to collaboratively assess work and guide editorial improvements.
  • Posted and promoted articles on social media platforms to engage target audience.
  • Collaborated with graphics department to develop and implement visual elements.

Volunteer

Humble Design
Chicago, Illinois
10.2020 - 03.2021
  • Coordinated and organized annual fundraising events to educate potential donors and increase awareness.
  • Designed programs to help educate state and local association staff in fundraising techniques.
  • Developed proposals to existing and potential supporters to maximize revenues.
  • Created digital and print marketing campaigns to promote organization to donors and community.
  • Created strategic plans with measurable goals to develop funding for annual events.
  • Coordinated events to encourage community involvement and increase awareness of organization's mission.

Volunteer

Nuestros Pequenos Hermanos
Chicago, Illinois
08.2018 - 03.2020
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Translated personal letters from English to Spanish and vice versa.

Education

High School Diploma -

North Broward Preparatory School
Coconut Creek, FL
08.2021 - 05.2022

The British School of Chicago
Chicago, IL
08.2018 - 06.2021

No Degree -

The University of Miami
Miami, FL

Skills

    Community engagement

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Timeline

Barista

Winner's Cafe
06.2022 - 08.2022

High School Diploma -

North Broward Preparatory School
08.2021 - 05.2022

Receptionist

Mardanha's
07.2021 - 08.2023

Volunteer

Humble Design
10.2020 - 03.2021

Magazine Editor

British School Of Chicago
09.2020 - 06.2021

Volunteer

Nuestros Pequenos Hermanos
08.2018 - 03.2020

The British School of Chicago
08.2018 - 06.2021

No Degree -

The University of Miami

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