Gianna Garcia
Sayreville,NJ
Summary
Organized and proactive restaurant hostess skilled in maintaining a clean and inviting dining environment. Proven ability to manage guest interactions and support staff, ensuring timely service and positive dining experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
IHOP Restaurants LLC
Union City, NJ
05.2022 - Current
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Engaged patrons in conversation, addressed questions, and resolved complaints to enhance guest experience.
- Welcomed customers, provided information, and recommended specials to boost sales.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Assigned patrons to suitable tables according to server rotation.
- Verified accuracy of orders before delivering them to customers' tables.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained cleanliness and organization of counter areas, ensured sufficient cash supply, and restocked server supplies to support smooth operations.
- Upsold appetizers, drinks, desserts. when appropriate.
- Adhered to all safety regulations set forth by the restaurant management team.
- Monitored wait times and communicated updates to guests effectively.
- Trained new hostesses on operational procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Balanced cash register at end of shift according to established procedures.
Education
High School Diploma -
Sayreville War Memorial High School
Sayreville, NJ06-2025
Some College (No Degree) - Biology
Montclair State University
Montclair, NJ03-2026
Timeline
Restaurant Hostess
IHOP Restaurants LLC
05.2022 - Current
High School Diploma -
Sayreville War Memorial High School
Some College (No Degree) - Biology
Montclair State University