Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gianna Glover

Gianna Glover

Tempe,AZ

Summary

Dynamic professional with proven success at Dutch Bros in high-pressure environments. Recognized for delivering exceptional customer service and strong problem-solving skills. Proficient in Microsoft Excel, effectively managing time and fostering teamwork to ensure operational excellence. Committed to driving results and enhancing organizational processes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Broista

Dutch Bros
Flagstaff, AZ
10.2024 - 06.2025
  • Delivered exceptional customer service in a fast-paced environment, showcasing the ability to work under pressure-an essential trait for managing risk reporting deadlines.
  • Maintained a clean and organized workspace and adhered to safety standards, reflecting a meticulous approach to process documentation and control enhancement.
  • Accurately handled transactions and collaborated with team members during high-volume periods, emphasizing strong communication skills and operational accountability similar to risk management functions.

Student Mentor

WA Franke Business College
Flagstaff, AZ
08.2024 - 05.2025
  • Encouraged students to reach their full potential by providing positive reinforcement and constructive feedback.
  • Facilitated group discussions with students about their experiences in the program.
  • Conducted one-on-one meetings with students to discuss challenges they are facing in school or life.

Shift Lead

Einstein Bagel Bros
Tempe, AZ
02.2020 - 08.2023
  • Supervised shift operations with a focus on process accuracy and organizational controls, ensuring compliance with operational protocols and high-quality service delivery.
  • Delegated tasks and provided clear guidance to team members, fostering a collaborative environment that mirrors cross-departmental coordination in risk reporting.
  • Addressed customer inquiries and resolved issues promptly, demonstrating strong problem-solving abilities and attention to detail required in regulatory reporting.
  • Managed cash handling and utilized MS Office tools to maintain accurate, real-time records, aligning with the need for precise financial reporting.

Education

BS - Business Administration, Finance

Northern Arizona University
Flagstaff
05.2025

Skills

  • Fast-learner
  • Time Management
  • Ability to work under pressure
  • Problem-solving
  • Communication
  • Microsoft Excel
  • Active Listening
  • Organizational skills
  • Excel
  • Teamwork and collaboration
  • MS office
  • Team collaboration
  • Customer service

Certification

  • DE&I Foundation Certificate, Aug 2024
  • Student Success Mentor Certificate, Aug 2024
  • Sales Force Certificate, Nov 2023

Timeline

Broista

Dutch Bros
10.2024 - 06.2025

Student Mentor

WA Franke Business College
08.2024 - 05.2025

Shift Lead

Einstein Bagel Bros
02.2020 - 08.2023

BS - Business Administration, Finance

Northern Arizona University

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