Gianna Goodluck
Dillards Department Store
ALBUQUERQUE,NM
6
years of professional experience
Versatile professional with a strong background in customer service and beauty advising. Known for effectively resolving inquiries and fostering positive relationships, contributing to improved sales and client retention. Eager to leverage skills in a fast-paced environment. I do best when challenged and presented with problems that force me tom think outside of the box. Prefer to work in a structured environment where teamwork is necessary. Self-motivated professional with a strong track record of independent execution.
Work History
Beauty Advisor
2 Years 1 Month- Demonstrated makeup application techniques, improving client confidence and product usage knowledge.
- Advised customers on beauty products, enhancing their shopping experience and product satisfaction.
- Maintained up-to-date knowledge of beauty trends, ensuring informed recommendations for clients.
- Collaborated with team members to achieve sales goals and improve customer service strategies.
- Organized promotional events, increasing store visibility and attracting new clientele to beauty department.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Customer Service Representative
7 Months- Resolved customer inquiries regarding vehicle registration and licensing processes, ensuring compliance with state regulations.
- Assisted in processing transactions for title applications and renewals, enhancing efficiency of service delivery.
- Collaborated with team members to streamline procedures, improving overall response time for customer queries.
Care Giver
10 Months- Developed personalized care plans to meet individual client needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and documented client health status, reporting changes to healthcare professionals.
Scan Coordinator/ Head Cashier
2 Years 9 Months- Coordinated scanning operations to ensure accurate pricing and promotional adherence across store displays.
- Trained staff on scanning procedures and systems, fostering a culture of efficiency and compliance.
- Implemented inventory management processes to enhance product availability and reduce stock discrepancies.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
Education
High School Diploma
Skills
Customer Service
Team Collaboration
Flexibility and Adaptability
Customer Engagement
Upselling Strategies
Product Knowledge
Organization and Multitasking
Cash Handling Abilities
Strong Communication
Computer Literacy
Empathetic & Courteous
Problem Solving
Timeline
Beauty Advisor
Dillards Department Store
07.2024 - 08.2026Read More
Customer Service Representative
Arizona Department of Transportation
05.2023 - 12.2023Read More
Care Giver
Destiny Personal Care
02.2022 - 12.2022Read More
Scan Coordinator/ Head Cashier
Sprouts Farmers Market Inc.
03.2020 - 12.2022Read More
CNM
High School Diploma
Read More