Gianna Harris
Overview
1
1
Certification
4
4
years of professional experience
Work History
Office Assistant
Phatcamp INC
San Diego
06.2022 - 08.2023
- Supported registration process by accurately entering information into records.
- Built positive relationships with community members by providing friendly and professional assistance
- Oversaw office supply inventory by tracking orders and maintaining adequate stock levels.
- Handled typing and data entry duties to correct and update electronic telephone directories.
- Delivered customer service by responding to phone calls and emails, addressing inquiries and providing information about programs and services
- Participated in team meetings regarding upcoming changes or updates related to customer service procedures.
- Answered calls with friendly and polite approach to engage callers and provide exceptional customer service.
Youth Instructor
Marie Curie Elementary School
San Diego
04.2023 - 03.2024
- Communicated effectively with parents and guardians about students daily progress and behavior.
- Worked alongside team members to develop lesson plans and activities ensuring educational content while promoting student engagement.
- Addressed concerns, answered questions, and managed conflict with professionalism and patience.
- Directed administrative program responsibilities such as managing attendance records, logging updates, and tracking supplies.
- Assisted with the supervision of students in a safe and secure learning environment.
- Supported students during homework assignments and educational activities.
- Established positive relationships with students, parents, fellow teachers and staff members
- Established organization safety standards to maintain clean, safe environment and promote a friendly atmosphere.
CNA
Bayshire Torrey Pines SNF
San Diego
07.2024 - 07.2026
- Ensured clean and safe resident environments to enhance comfort and well-being.
- Assisted with activities of daily living, personal hygiene management, feeding and ambulation.
- Responded promptly to resident requests and resolved concerns efficiently
- Delivered exceptional customer service while engaging with patients, families, and guests.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Managed multiple priorities in a fast paced environment
Skills
- Conflict resolution
- Customer service
- Patient advocacy
- Maintaining confidentiality
- Problem-solving
- Resident and guest relations
- Multitasking and task prioritization
- Data entry and documentation
- Computer and software proficiency
- Team collaboration
Certification
- Certified Nurse Assistant (CNA)
- Basic Life Support (BLS)
- Certified Home Health Aide (CHHA)
- Restorative Nurse Assistant (RNA)
Timeline
CNA
Bayshire Torrey Pines SNF
07.2024 - 07.2026
Youth Instructor
Marie Curie Elementary School
04.2023 - 03.2024
Office Assistant
Phatcamp INC
06.2022 - 08.2023