Gianna Ianniello
Niagara Falls
Summary
Leadership professional with focus on high standards and results-driven strategies. Expertise in developing and implementing effective team collaboration processes, ensuring reliable performance and adaptability to evolving requirements. Possesses key skills in strategic planning and conflict resolution. A strong focus on customer satisfaction and quality service. Experienced in training staff and enhancing customer experiences through effective communication and attention to detail.
Overview
2
2
years of professional experience
Work History
Bartender
Griffon Brewery and Gastropub
Lewiston, NY
07.2024 - Current
- Crafted and served diverse cocktails and beverages while maintaining high-quality standards.
- Managed inventory to ensure optimal stock levels for bar operations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on proper techniques, customer service, and menu offerings.
- Developed and implemented seasonal drink specials to enhance customer engagement and satisfaction.
- Enhanced customer experience with engaging conversations.
TAP Supervisor
Victoria Secret
Niagara Falls, NY
10.2024 - 03.2026
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and developed team members on product knowledge and customer service techniques.
- Managed inventory levels, ensuring stock availability aligned with sales goals.
- Mentored junior staff members, helping them develop their skills and advance within the organization.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
Education
Bachelor of Science - Criminal Justice
Niagara University
Niagara Falls, NY05-2024
High School Diploma -
Niagara Falls High School
Niagara Falls 06-2020
No Degree -
Niagara University- NUSTEP Program
Lewiston, NY04-2020
Skills
- Hospitality and accommodation
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Organizational skills
Languages
English
American Sign Language
Timeline
TAP Supervisor
Victoria Secret
10.2024 - 03.2026
Bartender
Griffon Brewery and Gastropub
07.2024 - Current
Bachelor of Science - Criminal Justice
Niagara University
High School Diploma -
Niagara Falls High School
No Degree -
Niagara University- NUSTEP Program