Gianna Lacy

• Implemented best practices for maintaining cleanliness and organization in work areas.
• Resolved customer inquiries promptly to enhance overall satisfaction and experience.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Shadowed Pottstown Hospital in the operating room, oncology, respiratory therapy, lab, and emergency room.

I witnessed how the nurses and staff worked together and provided care for patients.

Shadowed at Fredrick Living nursing home.

Assisted the residents with eating, made their bed, painted their nails, and played games with them while holding conversations.