Gianna Lawrence
Woodstock,GA
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person greeting customers.
Trustworthy and dedicated employee with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Pelicans Snowballs
10.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - AP Honors Classes
River Ridge High School
Woodstock, GA05.2027
Skills
- Customer Service
- Cash Handling
- Telephone Etiquette
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Lead
Pelicans Snowballs
10.2022 - Current
No Degree - AP Honors Classes
River Ridge High School
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