Gianna Light

• Provided positive first impressions to welcome existing, and new customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained an average achievement of 120%-140% of monthly sales goal.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained records related to sales, returns and inventory availability.
• Was accepted into FLOC leadership program in my first year at the company and graduated at the top of my class.
• Was delegated tasks like updating sales board daily, creating break and lunch schedule, training team on how to properly close X-Store.
• Lead the charge to raise internal metric usage and got store from 40% participation to 100%.

• Developed and implemented tailored service plans to the needs of particular clients.
• Cultivated strong professional relationships with industry partners, creating long-term symbiotic business.
• Constantly met with managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Improved profitability and developed pipelines with multiple sales penetration strategies.
• Built positive and productive customer connections to drive consistent sales.
• Developed solutions to meet market gaps and drive company sales.
• Followed up with customers ensuring their satisfaction with their purchase.
• Cross-sold additional products and services to purchasing customers.
• Implemented consultative sales techniques to generate revenues and exceed sales targets.

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• Expertly communicated between all teams ensuring efficiency.
• Successfully promoted and sold special items and deals to clients.
• Secured sales by providing recommendations to affiliate outlets.
• Landed new loyal customer through effective customer service.
• Reduced process lags by training new employees on best practices and protocol.
• Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
• Increased check average amount by working to upsell various food and drink items to patrons.
• Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
• Elevated customer purchasing experiences to ensure steady revenue.