Olivier Alexandre
Sales Associate
Brooklyn, New York,United States
Summary
- Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
- Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Embrace Management
New Rochelle, NY
2023.01 - Current
- Learned and implemented consultative selling skills to identify opportunities, overcome objections, and close sales.
- Presented sales presentations and proposals to prospects in territory, identifying positive features and advantages of Verizon over those of competition.
- Recommended accessories and complementary purchases to boost revenue.
- Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Customer Advisor
Best Buy
New York
08.2021 - 12.2022
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Education
Bachelor's degree - Mechanical Engineering
08.2021 - Current
- Dean's List throughout all of my semesters
- 3.8 GPA
High School Diploma -
09.2017 - 06.2021
- Awarded advanced diploma with a focus on math and science
Skills
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Customer Transactions
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Selling Skills
- Product and Service Sales
- Multitasking Strengths
- Time Management
- Customer Service
- Sales Expertise
- Excellent People Skills
- Money Handling
- Sales and Marketing
Languages
French
Elementary
Haitian creole
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate - Embrace Management
2023.01 - Current
Customer Advisor - Best Buy
08.2021 - 12.2022
Manhattan College - Bachelor's degree, Mechanical Engineering
08.2021 - Current
John Dewey High School - High School Diploma,
09.2017 - 06.2021
Similar Profiles
Jaylen LebronJaylen Lebron
Sales and Marketing Representative at Embrace ManagementSales and Marketing Representative at Embrace Management
Mohit PaudelMohit Paudel
Disability Support Worker at Embrace Support Management PTY LTDDisability Support Worker at Embrace Support Management PTY LTD
Diane PulvermillerDiane Pulvermiller
Non-Profit Director at Embrace MercyNon-Profit Director at Embrace Mercy