Summary
Overview
Work History
Education
Skills
Timeline
Generic

GIANNA MAIOLO

SARASOTA,FL

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Lead Barista

Mojo Risin
05.2025 - Current
  • Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
  • Maintained cleanliness and organization of workstations, adhering to health regulations.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Hostess

Mattison's Forty-One
05.2022 - 01.2025
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners, and bussers with keeping dining areas ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Kitchen Hand

Donatos Pizza
07.2021 - 05.2022
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash free workplaces to maximize productivity and safety.
  • Cashier when needed.

Education

No Degree - Nursing

Tallahassee Community College
Tallahassee, FL
04-2028

High School Diploma -

Riverview HighSchool
Sarasota, FL
08.2020 - 05.2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Cash handling

Timeline

Lead Barista

Mojo Risin
05.2025 - Current

Hostess

Mattison's Forty-One
05.2022 - 01.2025

Kitchen Hand

Donatos Pizza
07.2021 - 05.2022

High School Diploma -

Riverview HighSchool
08.2020 - 05.2024

No Degree - Nursing

Tallahassee Community College

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GIANNA MAIOLO