Gianna Malin
Port Richey,FL
Summary
Dependable server and trainer. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Dedicated to offering exceptional assistance to team members and clients while also being skilled in coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive attitude and upbeat personality to create strong relationships with the ability of growth.
Overview
5
5
years of professional experience
Work History
Waitress Trainee
Original Hooters
08.2018 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Moved and set up seating, prepared extra silverware and prior to arrival of large groups.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Receptionist
Citrus Cpa
01.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Fivay High School
Hudson, FL06.2020
Skills
- Suggestive Selling
- Price Memorization
- Check Payment Processing
- Cash Register Operations
- Menu Memorization
- Dining Area Maintenance
- Cash Handling
- Sales Expertise
- Server Training
- Guest Satisfaction
- Customer Service and Rapport
- Mail Handling
- Multi-Line Telephone Systems
- Security Awareness
Timeline
Receptionist
Citrus Cpa
01.2022 - 04.2022
Waitress Trainee
Original Hooters
08.2018 - Current
High School Diploma -
Fivay High School
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