Gianna Marino
Tallahassee
Summary
Dynamic and customer-focused professional with experience at Steve Field's Steak & Lobster Lounge, excelling in effective communication and problem-solving. Proven ability to enhance guest experiences through exceptional service and efficient reservation management. Skilled in time management and conflict resolution, ensuring a welcoming atmosphere and smooth operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Hostess
Steve Field S Steak & Lobster Lounge
Plano
02.2022 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and guest flow.
- Provided detailed menu information and answered questions regarding food and beverages.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Monitored wait times and informed guests about their seating status.
- Responded to phone inquiries to schedule reservations, confirm bookings, and record takeout orders.
Barista
HTeaO
Plano
03.2021 - 01.2022
- Prepared and served a variety of specialty teas and beverages to customers.
- Operated brewing equipment to ensure optimal quality and flavor extraction.
- Monitored inventory levels of tea supplies and communicated restock needs effectively.
- Operated cash registers to process customer payments.
Education
Psychology
Florida State University
Tallahassee, FL06-2027
Associate of Arts -
Tallahassee Community College
Tallahassee, FL06-2025
High School Diploma -
John Paul II Highschool
Plano, TX06-2023
Skills
- Effective communication
- Customer service
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
Timeline
Hostess
Steve Field S Steak & Lobster Lounge
02.2022 - Current
Barista
HTeaO
03.2021 - 01.2022
Psychology
Florida State University
Associate of Arts -
Tallahassee Community College
High School Diploma -
John Paul II Highschool
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