Laney Divis
North Olmsted
Summary
Personable Hostess recognized for high productivity levels and efficient task completion. Skilled in customer service, reservation management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining experiences.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Hostess
Harry Buffalo
North Olmsted
08.2025 - 02.2026
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to optimize guest flow.
- Assisted waitstaff by relaying guest preferences and special requests.
- Maintained cleanliness and organization of the host station.
- Communicated effectively with kitchen staff regarding table status.
- Provided menus and explained daily specials to guests.
- Handled guest inquiries and concerns with professionalism.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took beverage orders and served drinks during peak meal times.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Swim Instructor
Aqua-Tots Swim School
Westlake
06.2025 - 08.2025
- Instructed students in swim techniques and water safety practices.
- Created engaging lesson plans tailored to individual skill levels.
- Monitored student progress and provided constructive feedback regularly.
- Communicated effectively with parents about student performance and needs.
- Maintained cleanliness and orderliness of pool area and equipment.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Provided swimming instruction to individuals and groups of all ages.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Handled student situations using logic and mediation skills.
- Recognized danger and reacted calmly to mitigate risk.
- Fostered a culture of teamwork and respect among students and staff.
- Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.
- Coached and encouraged participants during exercises and routines.
- Observed participants during classes, watching for issues and incorrect techniques.
- Built and established lasting relationships using encouragement and personal support.
Line Cook
Romeo's Pizza
North Olmsted
04.2023 - 05.2025
- Prepared pizza dough and ingredients according to restaurant standards.
- Operated kitchen equipment, ensuring proper use and maintenance.
- Collaborated with team members to ensure timely order fulfillment.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Kept stations stocked and ready for use to maximize productivity.
- Performed basic knife skills such as dicing onions or slicing meats.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Handled customer inquiries in a polite and friendly manner.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service and resolved inquiries promptly.
- Maintained accurate cash drawer and balanced registers at shift's end.
- Assisted in inventory management by restocking shelves and organizing products.
- Educated customers about promotions and loyalty programs effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
North Olmsted High School
North Olmsted, OHSkills
- Customer service
- Time management
- Team collaboration
- Lesson planning
- Food safety
- Conflict resolution
- Effective communication
- Payment processing
- Guest relations
- Restaurant operations
- Hospitality and accommodation
- Front-of-house display creation
- Guest complaint resolution
- Strong interpersonal skills
- Patience and empathy
- Cleanliness maintenance
- Food inspection
- Ordering procedures
- Upselling
- Detail-oriented
- High volume dining
- Guest engagement
- Phone etiquette
- Promotional awareness
- Effective multitasking
- Service prioritization
- Interactive communication skills
- Menu memorization
- Calm demeanor
Certification
- OSHA certified. Recognized for workplace safety. Obtained 12/12/25
Affiliations
- Colorguard
- Musical
Timeline
Hostess
Harry Buffalo
08.2025 - 02.2026
Swim Instructor
Aqua-Tots Swim School
06.2025 - 08.2025
Line Cook
Romeo's Pizza
04.2023 - 05.2025
North Olmsted High School