Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gianna Marino

Brooklyn

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Host

Mera
09.2025 - Current
  • Managed reservation through OpenTable.
  • Handled guest inquiries and concerns, providing solutions to enhance satisfaction.
  • Collaborated with team members to maintain smooth front-of-house operations.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Host

The Stone House
07.2025 - Current
  • Organized all reservations through OpenTable.
  • Greeted and seated guests promptly, ensuring a welcoming environment.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Sales Associate

Alaskan Sun Tanning
02.2025 - 04.2025
  • Advised clients on appropriate tanning products and services to meet individual skin types and preferences.
  • Maintained cleanliness and organization of tanning facilities, adhering to health and safety regulations.
  • Handled cash transactions accurately while maintaining strict adherence to company policies regarding financial security.
  • Ensured a safe tanning environment by strictly adhering to sanitization protocols and equipment maintenance procedures.
  • Provided exceptional customer service by addressing clients'' questions, concerns, and scheduling needs promptly and professionally.

Sales Associate

UPS Store
03.2024 - 01.2025
  • Assisted customers by providing product information and recommendations.
  • Handled sales transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of sales floor and merchandise displays.
  • Collaborated with team members to meet daily sales goals.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Science - Nursing

Kingsborough Community College
Brooklyn, NY
05-2027

High School Diploma -

John Dewey High Scool
Brooklyn, NY
01-2024

Skills

  • Multitasking proficiency
  • Teamwork and collaboration
  • Proficient time management
  • Adaptable to change
  • Professional appearance
  • Guest relations
  • Telephone reception
  • Table assignment coordination
  • Reservation coordination
  • Hospitality and accommodation
  • Food allergy awareness
  • Customer service expertise
  • Outgoing personality
  • Cash register operation
  • POS system operation
  • OpenTable system
  • Reliable and punctual

Languages

English
Native or Bilingual

Timeline

Host

Mera
09.2025 - Current

Host

The Stone House
07.2025 - Current

Sales Associate

Alaskan Sun Tanning
02.2025 - 04.2025

Sales Associate

UPS Store
03.2024 - 01.2025

Associate of Science - Nursing

Kingsborough Community College

High School Diploma -

John Dewey High Scool

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