Gianna Mazzoli
Port Saint Lucie,FL
Overview
5
5
years of professional experience
Work History
Customer Service
Pools USA
PORT SAINT LUCIE, FLORIDA
05.2021 - Current
- Greeted customers, operated cash register, and answered questions regarding the stores products and services.
- Arranged service calls, set up new clients, and scheduled repair visits.
- Stocked shelves with merchandise when needed.
- Conducted pool water tests and generated comprehensive reports on pool maintenance.
- Used QuickBooks to process payments for customers.
Accounting Staff
Hutchinson Shores Resort & Spa
Jensen Beach, Florida
05.2024 - 10.2024
- Ensured accurate reconciliation of cash transactions through verification of cashier drops, review of the Daily Sales Report, and preparation of bank deposits.
- Processed invoices and payment via Solomon Accounting Software.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues. Resolved discrepancies, if need be.
- Monitored accounts receivable aging reports to ensure timely payments.
- Ensured accurate payment distribution by reviewing and researching travel agent commissions.
- Led the secure handling of the main safe, distributing change when necessary.
Front Desk Agent
Hutchinson Shores Resort & Spa
Jensen Beach, Florida
05.2021 - 10.2024
- Efficiently performed check-in and check-out procedures for guests.
- Answered phones, responded to guests via Zingle, and took messages.
- Accurately processed payments by cash, credit card, debit, or gift card.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities and local attractions.
- Communicated with each department regarding guests' needs.
- Stocked the boutique and performed monthly inventory counts.
Customer Service
Pier One Imports
PORT SAINT LUCIE, FLORIDA
05.2020 - 11.2024
- Received and processed incoming shipments of merchandise.
- Stocked shelves when products arrived.
- Received customer payments at cash register and handled money transactions accurately.
Education
Bachelor of Arts - Business Administration
University of Central Florida
Orlando, FL12-2026
Associate of Arts - Business Administration
Indian River State College
Ft. Pierce, FL12-2024
High School Diploma -
Jensen Beach High School
Jensen Beach, FL05-2022
Skills
- Bookkeeping operations
- Invoice processing
- Hospitality service expertise
- Microsoft Excel
- Quickbooks
- Auditing procedures
- Balance sheet reconciliation
- Financial software
- Petty cash disbursement
- Vendor account monitoring
- Credit and cash payments
- Training and mentoring
- Cash register skills
- Guest accommodations
Timeline
Accounting Staff
Hutchinson Shores Resort & Spa
05.2024 - 10.2024
Customer Service
Pools USA
05.2021 - Current
Front Desk Agent
Hutchinson Shores Resort & Spa
05.2021 - 10.2024
Customer Service
Pier One Imports
05.2020 - 11.2024
Bachelor of Arts - Business Administration
University of Central Florida
Associate of Arts - Business Administration
Indian River State College
High School Diploma -
Jensen Beach High School
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