Angie A Romero Caisedo
Brick,NJ
Summary
Organized and dependable candidate experienced in effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to team goals. Skilled in working under pressure and adapting to new situations and challenges, consistently enhancing the organizational brand. Proficient in inventory control, sales, staff training, and development. Hardworking and passionate job seeker with strong organizational skills, eagerly seeking an entry-level assistant management and customer associate position to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager and Customer Service Associate
Korn’s Bakery
06.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Answer phone calls to provide solutions to the concerns of the customers
Delivery Driver
Korn’s Bakery
08.2021 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Waitress
Entree Restaurant
03.2021 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Answer phone calls to provide solutions to the concerns of the customers
Education
8th Semester - Industrial Engineer
Catholic University of Colombia
11th - Hight School
Técnico Ciudadanos Del Futuro
Colombia11.2013
Skills
- Exceptional Telephone Etiquette
- Customer Service
- Effective Workflow Management
- Staff Management
- Microsoft Excel
- Exceptional Interpersonal Communication
- Store operations
- Account Updates
- Outbound calling
- Cash handling
- Bookkeeping operations
- Month-end reports
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Manager and Customer Service Associate
Korn’s Bakery
06.2022 - Current
Delivery Driver
Korn’s Bakery
08.2021 - 05.2022
Waitress
Entree Restaurant
03.2021 - 01.2022
8th Semester - Industrial Engineer
Catholic University of Colombia
11th - Hight School
Técnico Ciudadanos Del Futuro