Gianna Michael
Boca Raton,FL
Summary
I have much experience in different work fields, hospitality, restaurant, and sales. It helped me improve my communication, organization, multitasking, problem-solving, and efficiency. Once I got to college and started working on my chemistry degree, I figured out what I wanted to be and work towards. I have only worked in the laboratory through the school for two years and want to do more. While in those two years of working in the labs, it made me more goal-oriented. Offering strong knowledge of chemical compositions and standard testing procedures and keeping laboratory equipment and instruments in optimal condition. Working with different types of chemicals, compounds, and materials also made me more versatile. I became more proficient in performing tests, documenting results, and writing papers. Lastly, I am well-organized and detail-oriented, with good project management and planning abilities that help me handle multiple projects simultaneously accurately. I am seeking and maintaining an internship or part-time position that offers professional challenges utilizing interpersonal, detail-oriented, organizational, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sever
The St. Joe Company
05.2023 - 08.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new hires and providing guidance on restaurant standards and best practices.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Sales Associate
Disco
04.2020 - 08.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices and offering support as needed.
- Prioritized helping customers over completing other routine tasks in-store.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high product knowledge.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
Babysitter
Self-employeed
01.2019 - 07.2023
- Offered emotional support by actively listening to children's concerns and responding empathetically while fostering their problem-solving abilities.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Collaborated closely with parents regarding behavioral issues, implementing strategies that improved overall behavior patterns.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built lasting bonds with the families I worked with through excellent communication skills, creating strong rapport, which led me to be recommended amongst friends.
- Assisted with meal preparation, light housekeeping, and laundry to support family with additional chores.
Food Runner
Mizner Country Club
11.2022 - 04.2023
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered correct food items to tables according to order documentation.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated well with other food runners to deliver orders accurately.
Education
Bachelor of Arts - Chemistry
Florida Atlantic University
Boca Raton, FL05.2026
Associate of Arts -
Seacoast Collegiate High School
Santa Rosa Beach, FL05.2022
Skills
- Organizational Skills
- Multitasking Abilities
- Analytical Thinking
- Conflict Resolution
- Decision-Making
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Sales Techniques
- Cleaning and sanitizing
- Team Player
Hobbies
One of my biggest hobbies is cooking. Away from being in the lab and working with chemicals, I love coming home and figuring out new recipes. It is enjoyable to add whatever you want without precision in cooking. I also enjoy baking; it is similar to lab work because you have to use precision. Exercising is another hobby I enjoy because I like to stay in shape and keep my body healthy.
Timeline
Sever
The St. Joe Company
05.2023 - 08.2023
Food Runner
Mizner Country Club
11.2022 - 04.2023
Sales Associate
Disco
04.2020 - 08.2023
Babysitter
Self-employeed
01.2019 - 07.2023
Bachelor of Arts - Chemistry
Florida Atlantic University
Associate of Arts -
Seacoast Collegiate High School
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