Summary
Overview
Work History
Education
Skills
Social Media
Timeline
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Gianna Mundell

Summary

A passionate Esthetician with solid foundation in skincare treatments and client consultations. Recognized for delivering personalized services that enhance client satisfaction and loyalty. Demonstrated ability in performing advanced facial techniques and maintaining organized, hygienic workspace. Experienced with providing comprehensive skincare services, including facials, peels, and waxing. Utilizes client-focused approach to create customized treatment plans tailored to individual needs. Knowledge of latest skincare products and techniques ensures continuous client satisfaction and retention.


  • Licensed Esthetician and Skin Care Consultant with more than 600 hours of professional training.

Overview

5
5
years of professional experience

Work History

Lesson Coordinator

Old Towne Music
07.2023 - 04.2024
  • Implemented innovative scheduling strategies for better time management and increased productivity within the department.
  • Developed strong relationships with teachers, ensuring their needs were met in terms of resources and support for successful lessons.
  • Maintained accurate records of all lessons delivered, allowing for easy reference when evaluating performance or preparing reports.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Handled records for attendance, lesson topics, and concert dates.
  • Shared important information with students and parents concerning upcoming events and changes.
  • Greet parents, students and customers.
  • Enrolling students into lessons.
  • Receiving and distributing instrument rentals.
  • Sending appointment or store closure reminders.
  • Billing and scheduling
  • Ordering weekly inventory.
  • Organizing teachers and students daily attendance records.
  • Maintaining clean surroundings: waiting area, music rooms, and restroom.

Customer Service Representative

Rite Aid
07.2019 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive ones.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Esthetician License - Esthetics

P B Cosmetology Education Center
Gloucester City, NJ
02-2025

High School Diploma -

Pennsville Memorial High School
Pennsville, NJ
06-2021

Skills

  • Barbicide
  • Nanopen Infusion
  • Hydrafacial
  • Brow tinting
  • Microdermabrasion
  • Student engagement
  • Reliability
  • Teaching strategies
  • Collaboration and teamwork
  • Problem-solving
  • Organizational and planning skills
  • Strong work ethic and dependable

Social Media

Instagram: enchanted.beauty.999

TikTok: enchanted.beauty.999

Facebook (page/group): Enchanted.Beauty.999

Timeline

Lesson Coordinator

Old Towne Music
07.2023 - 04.2024

Customer Service Representative

Rite Aid
07.2019 - 03.2023

Esthetician License - Esthetics

P B Cosmetology Education Center

High School Diploma -

Pennsville Memorial High School

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Gianna Mundell