Ana Lopez
Elgin,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, focusing on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, a willingness to learn, and a commitment to contributing to team success for achieving desired results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cosmetologist
Elgin Mental Health Center
06.2023 - Current
- Maintained client treatment records and designed long-term care programs for the patients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to maintain patience satisfaction.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Support Service Worker
Elgin Mental Health Center
07.2022 - 07.2022
- Followed infection control and safety policies and guidelines
- Prepared and served food for patient, following special prescribed diets
- Responded promptly and positively to client requests for assistance
Hair Salon Owner
Ana's hair salon
08.2015 - 06.2022
- Cutting both men and women's hair
- Coloring, trimming, styling, perms, chemical relaxing and straightening
- Build a diverse clientele by speaking Spanish helped better assist different backgrounds
- Gathered and analyzed customer feedback to improve business products and services
- Inspected workspaces and equipment to maintain conformance to standards
- Recommended products and services to customers according to needs
- Created and displayed promotional material to attract new customers
- Calculated store inventory counts and ordered new equipment to prevent shortages
- Evaluated employee qualifications and skills for promotions
- Deescalated employee conflicts and implemented corrective actions to improve performance
- Hired and trained employees on company procedures and customer service
- Handled customer transactions and counted cash drawers following shifts
- Washed, rinsed and dried clients' hair using appropriate shampoos and conditioners
- Applied range of hair coloring and process treatments to color, highlight and relax hair
- Kept work stations clean and sanitized tools, such as scissors and combs
Hairdresser
South Elgin Family Haircuts
01.2013 - 08.2015
- Cut, trimmed and shaped hair or hairpieces based on customers' instructions, hair type and facial features using clippers, scissors, trimmers and razors
- Scheduled client appointments
- Bleached, dyed or tinted hair using applicator or brush
- Operated cash registered to receive payments from patrons
- Shaved, trimmed and shape beards and moustaches
Education
High School Diploma -
Elgin Community College
Elgin, Il07.2010
Skills
- Supply Ordering and Maintenance
- Focus and Follow-Through
- Beauty Treatment Recommendation
- Hair Maintenance Expertise
- Records Organization and Management
- Outstanding Client Retention
- Problem Anticipation and Resolution
- Networking Expertise
- Customer Relations
- Cosmetology
- Barbicide
Accomplishments
- Collaborated with team of 3 in the development of making an autonomous shop.
- Customer Relations - Earned dozens of 5 star online reviews for customer satisfaction and business establishment.
- Successfully sold my hair salon exceeding my targeted profits.
Certification
- Cosmetology
- Barbicide
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cosmetologist
Elgin Mental Health Center
06.2023 - Current
Support Service Worker
Elgin Mental Health Center
07.2022 - 07.2022
Hair Salon Owner
Ana's hair salon
08.2015 - 06.2022
Hairdresser
South Elgin Family Haircuts
01.2013 - 08.2015
- Cosmetology
- Barbicide
High School Diploma -
Elgin Community College
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