Kelby Dimaapi
Henderson,NV
Summary
Friendly small business owner with excellent time management and active listening skills. Offering innovative solutions to unique client needs and success at comprehensive body care . Skilled at selling products while personalizing client treatment.
Attentive Cosmetologist with ten years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs.
Overview
17
17
years of professional experience
Work History
Cosmetologist
Self Employed Services
Henderson, NV
01.2015 - Current
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Evaluated client's hair and physical features to determine style and cut plans.
Reservation Agent
Trump International Hotel Las Vegas
Las Vegas, NV
07.2011 - 09.2013
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Property Coordinator
Marriott International, Inc.
Foster City, CA
09.2007 - 07.2011
- Marketing and customer service: Create offers, promote the hotel at trade shows, work with travel agencies, and follow up with clients to attract new guests and increase customer loyalty
- Sales: Assist with selling rooms, events, and packages
- Coordination: Coordinate meeting schedules, the booking process for accommodations, events, and meetings, and liaise with clients, internal departments, and vendors
- Proposals and contracts: Prepare sales proposals and contracts tailored to clients' needs, outlining pricing, services, and terms to secure bookings
- Reports: Generate reports for Hotel General Manager and Sales Managers
Education
Some College (No Degree) - Cosmetology
Aveda Institute
High School Diploma -
American Highschool
06.2002
Skills
- Chemical Mixing and Application
- Strong Manual Dexterity
- Active Listening
- Hair Coloring and Highlighting
- Trend Awareness
- Product and Service Explanations
- Issue Resolution
- Beauty Tool Sanitization
- Hair Assessments
- Client Consultations
- Relationship Building
- Friendly Communication
- Decision Making
- Workstation Cleaning
- Shampooing and Conditioning
- Payment Processing
- Adaptable to Changing Client Needs
- Hair and Face Analysis
- Beauty Treatment Recommendation
- Hair Straightening and Curling
- Manual and Finger Dexterity
- Physical Stamina
- Creativity and Originality
- Digital Recordkeeping
- Tool, Equipment and Surface Sanitizing
- Customer Consultation
- Supply Ordering and Management
- New Technique Development
- Supply Ordering and Maintenance
- Appointment Scheduling
- Styling Suggestions
- Problem Anticipation and Resolution
Timeline
Cosmetologist
Self Employed Services
01.2015 - Current
Reservation Agent
Trump International Hotel Las Vegas
07.2011 - 09.2013
Property Coordinator
Marriott International, Inc.
09.2007 - 07.2011
Some College (No Degree) - Cosmetology
Aveda Institute
High School Diploma -
American Highschool