Gianna Ortiz
Garwood
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Restaurant Manager
Nola’s Osteria & Pizza
Garwood
05.2022 - 12.2025
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Trained and supervised staff to maintain high service standards and efficiency.
- Developed and implemented staff schedules to optimize labor costs and service flow.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Updated computer systems with new pricing and daily food specials.
- Resolved conflicts among employees in an effective manner.
Daycare Worker
Trinity Episcopal School
Cranford
09.2022 - 11.2022
- Supervised daily activities for children to ensure safety and engagement.
- Planned and implemented age-appropriate educational activities and playtime.
- Maintained a clean and organized classroom environment for optimal learning.
- Monitored children's behavior to promote positive social interactions and conflict resolution.
- Enforced rules to teach good manners and maintain safe environment.
- Engaged children in creative play activities such as art projects, music time, story time.
Restaurant Worker
Calabria’s Pizza
Cranford
06.2020 - 10.2021
- Prepared and cooked various menu items following established recipes.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted customers with menu selections and provided excellent service.
- Monitored food inventory levels and assisted with stock management.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
Education
Arthur L Johnson High School
Clark, NJSome College (No Degree) - Education
University of Hartford
West Hartford, CTSkills
- Operational management
- Staff training
- Budgeting
- Inventory control
- Customer service
- Scheduling
- Quality assurance
- Effective communication
- Time management
- Problem solving
- Passion for customer satisfaction
- Staff scheduling
- Shift management
Timeline
Daycare Worker
Trinity Episcopal School
09.2022 - 11.2022
Restaurant Manager
Nola’s Osteria & Pizza
05.2022 - 12.2025
Restaurant Worker
Calabria’s Pizza
06.2020 - 10.2021
Arthur L Johnson High School
Some College (No Degree) - Education
University of Hartford