Stephanie Montano
Makawao
Summary
Dynamic Restaurant Manager with a proven track record at Three's Bar And Grill, excelling in staff training and operational management. Adept at enhancing customer satisfaction through effective relationship building and food safety practices. Recognized for resolving guest complaints swiftly, fostering a welcoming atmosphere, and driving team performance to achieve service excellence.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
Three's Bar And Grill
Kihei
06.2025 - Current
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Supervised staff performance and provided training on service standards.
- Resolved customer complaints promptly to enhance dining experiences.
District Coordinator
Combined Insurance
Pukalani
07.2023 - Current
- Coordinated training sessions for new representatives and staff development programs.
- Facilitated onboarding processes for new hires within the district operations.
- Assisted clients in understanding insurance policies and coverage options.
- Developed strong relationships with clients to ensure satisfaction and trust.
- Processed policy applications and renewals accurately and efficiently.
- Collaborated with underwriters to evaluate risk factors for potential clients.
- Educated clients on claims processes and required documentation.
Restaurant Manager
Waikiki Brewing Co
Wailea
03.2025 - 05.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
Dispatcher
808 Towing
Kahului
10.2024 - 03.2025
- Managed incoming calls to coordinate towing requests and driver assignments.
- Utilized dispatch software to track vehicle locations and status updates.
- Communicated effectively with drivers to ensure timely service delivery.
- Maintained records of service requests and completed towing operations.
- Assisted customers by providing information on services and estimated arrival times.
District Sales Coordinator
AFLAC
Wailuku
03.2018 - 08.2024
- Managed communication between agents and clients to streamline service delivery.
- Assisted clients in understanding insurance policies and coverage options.
- Conducted regular follow-ups to address client inquiries and concerns.
- Analyzed client needs to recommend appropriate insurance products.
Bartender
Gannon's
Wailea
02.2016 - 05.2018
- Crafted signature cocktails using fresh ingredients and unique flavor combinations.
- Served customers promptly, ensuring a positive dining experience at the bar.
- Maintained cleanliness and organization of the bar area during service shifts.
- Managed inventory levels, restocking supplies as needed to meet demand.
- Trained new bartenders on proper techniques and customer service standards.
- Engaged with guests, fostering a welcoming atmosphere and building rapport.
Bartender
Bistro Casanova
Kahului
03.2015 - 05.2016
- Served customers promptly, ensuring a positive dining experience at the bar.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Lucille's Smokehouse Bar-B-Que
Las Vegas
07.2013 - 02.2015
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Assistant Restaurant Manager
Bally's Steakhouse
Las Vegas
10.2004 - 04.2013
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Created weekly work schedules for all restaurant personnel.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
Host Person
Red Lobster
West Hills
03.2003 - 10.2004
- Greeted guests and managed waitlists for smooth seating flow.
- Coordinated with servers to ensure timely table readiness and guest satisfaction.
- Assisted in training new hosts on procedures and customer service standards.
- Maintained cleanliness of the host area and organized menus for efficiency.
- Monitored dining room activity to optimize seating arrangements during peak hours.
- Managed incoming calls during busy shifts.
Education
High School Diploma -
El Camino Real High School
Woodland Hills, CA06-2004
Skills
- Staff training
- Food safety
- Inventory management
- Customer service
- POS system
- Relationship building
- Client relationship management
- Claims processing
- Insurance underwriting
- Team collaboration
- Training facilitation
- Operational management
- Sales support
Timeline
Restaurant Manager
Three's Bar And Grill
06.2025 - Current
Restaurant Manager
Waikiki Brewing Co
03.2025 - 05.2025
Dispatcher
808 Towing
10.2024 - 03.2025
District Coordinator
Combined Insurance
07.2023 - Current
District Sales Coordinator
AFLAC
03.2018 - 08.2024
Bartender
Gannon's
02.2016 - 05.2018
Bartender
Bistro Casanova
03.2015 - 05.2016
Bartender
Lucille's Smokehouse Bar-B-Que
07.2013 - 02.2015
Assistant Restaurant Manager
Bally's Steakhouse
10.2004 - 04.2013
Host Person
Red Lobster
03.2003 - 10.2004
High School Diploma -
El Camino Real High School