Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
GIANNA PALMO

GIANNA PALMO

Esthetician
LONG ISLAND,NY

Summary

RE: Esthetician

I am Gianna Palmo, a licensed esthetician pursuing my certification in skin care, treatments, and client care. My passion for this field and my respect for your company make me eager to get on board. I have always been passionate about providing excellent customer service and helping others look and feel their best. This and my problem-solving skills make me an ideal candidate for this position. My past experiences in customer service, and in the esthetics, beauty, and wellness industry, have trained me to maintain an upbeat and friendly attitude. I have also developed a keen eye for detail when dealing with client's skin care and the ability to think to address any issues that may arise. My problem-solving skills and customer service expertise will enable me to provide an exceptional customer experience. In addition, my time management skills will allow me to stay organized, efficient, and productive while meeting all client needs and wants. This will ensure deadlines are met and expectations are exceeded. I worked hard to achieve my skills while getting an education at the Aveda Institute. I am focused and attentive to detail when addressing high-volume task loads to meet deadlines. My problem-solving abilities allow me to address challenges to achieve results. I have the necessary skills, experience, and abilities to be an incredible esthetician/laser operator. I would be honored to join your team and look forward to hearing from you soon.

Overview

1
1
years of professional experience
1
1
Certification

Work History

Lead Esthetician

Glow Bar
11.2023 - Current
  • Provide skincare treatments to address skin conditions and aging skin, utilizing advanced esthetic techniques such as chemical peels, dermaplaning, cavitation, high frequency and LED therapy techniques etc
  • Help clients with various skin concerns, from skin traumas to anti-aging treatments, creating a welcoming and therapeutic environment
  • Develop and implement innovative marketing strategies to promote GlowBar services and attract new clientele in the competitive beauty and wellness market
  • Implement innovative marketing strategies to attract new clients and increase brand awareness for GlowBar, leveraging social media platforms and local partnerships
  • Foster a positive and inclusive work environment for the estheticians, encouraging collaboration and teamwork to enhance the overall client experience at GlowBar
  • Continuously seek opportunities to enhance the client experience by staying updated on the latest trends and techniques in the beauty and wellness industry, providing valuable insights and recommendations to improve services at GlowBar
  • Awarded top seller multiple times and received positive reviews for exceptional service delivery from clients, team, management, and founder of GlowBar.
  • Demonstrate expertise in selling products and advising clients on at-home skincare regimens, resulting in consistently high customer satisfaction.
  • Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.

Tanning Consultant

Beach Bum Tanning & Airbrush
03.2022 - 01.2023
  • Recommended new and existing products to fit each individual client
  • Preformed customized spray tans using conventional systems offering organic
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Maintained client records and consent forms
  • Navigated computer software POS system to control tanning beds
  • Secured the business upon closing and opening the store as a key holder for multiple BBT locations
  • Checked clients in and out, answered phones, handled product sales, booked appointments, handled registers, inventory, and sold daily EFTs, packages, memberships, and essential products merchandise
  • Worked front desk to answer clients' inquiries related to tanning services and help them personally through their tanning experience
  • Developed strong customer relationships and demonstrated product knowledge on lotions, prices, and beds to meet or surpass the salon sales expectations.
  • Achieved a high level of client satisfaction by providing personalized spray tan services and addressing individual needs.

Shift Leader

Bonanza Stand of Oyster Bay
06.2020 - 12.2021
  • Set, cleared, and cleaned tables
  • Washed dishes and equipment
  • Organized for future use and serving
  • Took orders with a friendly demeanor
  • Learned valuable customer service skills and learned to adapt to a fast-paced environment
  • Kept track of inventory
  • Trained new employees
  • Prepared fried food, hot dogs, beverages, and Italian ices
  • Maintained a hygienic environment
  • Identified crowd management solutions
  • Collected money from customers and gave correct change.

Education

Esthetics

Aveda Arts & Sciences Institute
New York, NY
08.2023

High School Diploma/GED -

Oyster Bay High School
New York, NY
06.2022

Skills

  • Chemical Peels
  • Hair Removal Methods
  • Custom Facials
  • Dermaplaning
  • Laser Tattoo Removal
  • Permanent make-up removal
  • Laser Facials
  • Body Treatments
  • Lash Lifts/Tints
  • Brow Lamination/ Brow Tints
  • Product Knowledge
  • Retail Sales Skills
  • Communication Skills
  • Customer Service Skills
  • Microdermabrasion expertise
  • Skin tightening methods
  • Acne treatment knowledge
  • Expert skin analysis
  • Anti-aging treatments
  • Strong Communication Skills

Certification

  • Certified Laser Operator
  • Laser Safety Certification

- International Laser Academy (Aesthetic Laser Training & Consulting)

Completed- April 2024


Skilled in:

  • Laser tattoo removal (Pico and QS devices)
  • Laser facials
  • Cosmetic make-up removal
  • Acne treatments etc.

Timeline

Lead Esthetician

Glow Bar
11.2023 - Current

Tanning Consultant

Beach Bum Tanning & Airbrush
03.2022 - 01.2023

Shift Leader

Bonanza Stand of Oyster Bay
06.2020 - 12.2021

Esthetics

Aveda Arts & Sciences Institute

High School Diploma/GED -

Oyster Bay High School

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GIANNA PALMOEsthetician