Summary
Overview
Work History
Education
Skills
Publications
Timeline
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Gianna Pereira

Ledgewood,NJ

Summary

Detail-oriented team player with strong organizational skills. Proven track record of reliability efficiency throughout all work experiences. Three-time published writer in the student-run newspaper at William Paterson University, The Pioneer Times.



Overview

8
8
years of professional experience

Work History

Customer Service Representative - Contract

MTF Biologics
01.2024 - Current
  • Enhance customer satisfaction by promptly addressing concerns and providing accurate information via email.
  • Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of inquiries.
  • Manage and delegate messages in the inbox to other team members for efficiency, approximately two hundred a day.

Data Administrator, Contract

VDM Metals
12.2023 - 12.2023
  • Processed company data reports, which included type, temperature, and weight of metal for 2023 calendar year into system.
  • Simultaneously operating company QA system and physical invoices to accurately input information.
  • Accessed and used system software application to update and maintain records with current data.

Merchant Support Administrator - Contract

Ross Stores
11.2022 - 06.2023
  • Communicated daily with coordinators to effectively enter purchase orders buyers assigned.
  • Assisted with additional tasks such as edits and markdowns when requested for specific buys.
  • Accessed buy sheets and email threads while utilizing CMS and RMS databases to accurately enter all product information.
  • Completed and submitted purchase orders in an effective manner to reach determined deadlines, approximately 200 orders per week, with an estimation of 500 skus.

Agenda Writer

St. Andrew Greek Orthodox Church
01.2016 - 06.2023
  • Wrote monthly categorized agendas for meetings held at St Andrew Greek Orthodox Church.
  • Proofread and edited all material dictated to me, while making any other necessary changes.

Cashier

Ronetco Supermarkets
03.2019 - 02.2023
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS system to complete cash, credit and check transactions.

Data Entry Specialist - Contract

Prime Healthcare
06.2022 - 10.2022
  • Analyzed and proofread information for data entry.
  • Searched for errors of any kind to ensure accuracy
  • Simultaneously operated both Epic and Urochart for validation of clinical data.
  • Entered critical patient knowledge such as allergies, medications, medical and surgical history for the doctor to view prior to appointment.

Education

Bachelor of Arts - Journalism

William Paterson University
Wayne, NJ
05.2021

Associate of Arts - Journalism

County College of Morris
Randolph, NJ
05.2019

Skills

  • Staff Training
  • Time Management
  • Order Entry
  • Customer Transactions
  • MS Office Proficiency
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem-Solving
  • Organization

Publications

Let It Be … Online. British Invasion Band Films Virtual Concert from Shea Center 


In Wharton, Pandemic Scares Away Haunted House Visitors


I Transferred Last Year. I Still Don't Know My University.

Timeline

Customer Service Representative - Contract

MTF Biologics
01.2024 - Current

Data Administrator, Contract

VDM Metals
12.2023 - 12.2023

Merchant Support Administrator - Contract

Ross Stores
11.2022 - 06.2023

Data Entry Specialist - Contract

Prime Healthcare
06.2022 - 10.2022

Cashier

Ronetco Supermarkets
03.2019 - 02.2023

Agenda Writer

St. Andrew Greek Orthodox Church
01.2016 - 06.2023

Bachelor of Arts - Journalism

William Paterson University

Associate of Arts - Journalism

County College of Morris

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Gianna Pereira